[Resolved] Tata Docomo — MISLEADING ADS

soumo1993

from Mumbai, Maharashtra

Address:

West Bengal

I HAVE TATA DOCOMO CONNECTION BEARING NUMBER [protected].THEIR ADS ON AIR AND RADIO CLAIMS THAT THY HAVE A TRANSPARENT SYSTEM FOR ITS CONSUMERS .HOWEVER MOST OF THEM ARE HOAX.FOR EXAMPLE THEIR ACTIVATION DEACTIVATION PORTAL.YO CANNOT DEACTIVATE MOST UNWANTED SERVICES THEY NOTORIOUSLY ACTIVATE ON YOUR ACCOUNT.SO THAT THEY CAN DEDUCT YOUR BALANCE AT THEIR FREE WILL.MOREOVER TO ADD TO IT THEY HAVE THE WORST POSSIBLE CUSTOMER CARE CELL WHICH WOUDNOT ALLOW YOU TO TALK TO THEM MORE THAN ONCE A DAY IN CASE OF SOME PROBLEM.THESE ARE JUST SOME OF THE MALPRACTICES THEY HIDE BEHIND THEIR CLEAN IMAGE....

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Aug 13, 2020

Complaint marked as Resolved

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Comments

amupadhyay75

from Rajkot, Gujarat

Tata Docomo — MISLEADING ADVERTISEMENTS

Presently, large hoardings in Bhavnagar, Gujarat are being displayed mentioning that Docomo costomers can avail both the benefits of (1) full talk time and (2) tariff of 1 paisa/2 sec. and existing customers require a recharge of Rs. 18 to avail these benefits.

I bought this recharge and then came to know from customer care that Rs. 18 recharge is only for full talktime benefit and to avail the second benefit, some other recharge would be required.

In this sense, these advertisements are MISLEADING to a large mass of customers.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Hi Soumo,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.