Tata Docomo — money deduction while recharging

Address:

Bangalore, Karnataka

I am Abinash Biswal.having the docomo number [protected].recently i have recharged a monthly SMS pack of Rs. 32.but the message pack is not activated.when i called the customer complaint service they told,that service pack is not applicable on your SIM.and the money can't b refunded.my transaction ID-[protected].

my complaint is as they are not advertising any applicable and npt applicable things..how can they deduct the money for a inapplicable recharge pack.How can they cheat people like this.I want my money back.

plese take the action.