[Resolved]  Tata DoCoMo, Mumbai / Broadband Internet — Unfair Trade Practices / Calculation of hours

Address:

Mumbai City, Maharashtra

Poor Internet speed if opt for 2mbps the plan fluctuates between less than 1mbps and 1.5mbps you will never get 2mbps, same problem at another location of ours where we opted for 4mpbs but the speed is always much lower.

New account beware - they are notorious about the Credit Limit is not more than Rs.1,000 per bill, if your bill is more than the credit limit (which they say they cannot increase for first 3 months) they disconnect the Internet service without prior intimation by phone call or email, this is against consumer laws and is unfair trade practice.

You are forced to pay up but even after paying the dues before due date and providing proof of payment they don't re-start the service.

No amount of phone calls and emails to their helplines can help you.

They take their own sweet time of 3-4 days to re-start the line even for commercial business owners who have to faces losses being without email and Internet for so many days,

This happened with me at two of our locations, for consecutive months, we went without Internet services for 3-4 days each time each line, and they do not adjust or refund for the days they did not provide you with service. Even if you have a fixed package of say Rs.1090 for 4MBPS per month, they know the package is fixed and the amount is bound to exceed their provided credit limit of Rs.1000.

Unethical unfair trade practices and non refund of amount for days no services provided for.

I am going to file a complaint in consumer court also on Bloomberg TV show for a refund.