Tata Docomo — Refusal To Refund Prepaid SIM Balance

Address:

Mumbai Suburban, Maharashtra

To All Who Intend To Purchase Tata Docomo Prepaid Plans: BEWARE OF THESE DAYLIGHT CRIMINALS!

I had purchased two prepaid SIM cards from Tata Docomo and began using one of them. I did not use the other SIM card for quite some time. The person verifying the address might have called on the unused SIM card but was unable to reach me as I had not inserted the SIM card into any handset yet. I had called the customer care centre to seek a resolution on this issue. The lady who spoke was extremely rude and insisted me to submit new documents for address verification to reactivate my account. When I had asked for a refund of the balance on that SIM card, the retard plainly refused.

I had submitted two complaints on the Tata Docomo website. As expected, the weasels did not bother to respond to my complaint.

Today, I went to a Tata Docomo center to submit the address proof for a second time. The sick customer "care" representative assisting me mentioned that my SIM card was deactivated and I could no longer use it. He was shameless enough to mention that I had forfeited my balance on the SIM card. He also mentioned that unless I recharded my SIM card for atleast Rs. 200 once every six months, it would be deactivated. I was very livid at his response but was helpless to do anything.

I had intended to try out Tata Photon but decided against it after experiencing this pathetic customer service.

Tata Docomo did not even have the decency to notify me before deactivating my SIM card. Each customer "care" representative I had spoken to gave their own version of "rules" under which my card was deactivated.

Upon returning home, I took the deactivated SIM card and flushed it down my toilet as I felt it was the right place for a Tata product. I plan to finish off the balance on my other Tata Docomo SIM card and discard it by flushing it down my toilet.

I have vowed never to do any business with these undignified and uncouth anytime for the rest of my life and will strongly dissuade anyone from using their crappy services.