Tata Docomo — Wrong billing / debit to post-paid a/c

Address:

Mumbai Suburban, Maharashtra

Hi,

I had made use of my Tata DOCOMO number the last time when I made a call around 9 p.m. on 12-Jun-2011 and noted the A/c unbilled amt was Rs. 101 as per their website. However, though I haven't used the phone for the past 2 days, my a/c shows the unbilled amount as Rs. 130 (checked at 8 p.m. on 14-Jun-2011). Though I tried to seek clarifications from their Customer Care about the same, they seemed to be clueless (they usually are !!), and asked me to write to their Customer Care email ID - listen.[protected]@tatadocomo.com.

I have written to them about the same but am not hopeful of a proper response as they refuse to acknowledge the inflated unbilled amount without my having used the phone during the interim period ( around 9 p.m. on 12-Jun-2011 till about 8 p.m. on 14-Jun-2011). I had heard of "incorrect" billing by certain other telecom operators from my friends and contacts, but never expected such a reputed Tata Group firm to deceive customers with such arbitrary billing. I had ported into DOCOMO recently, hence monitor the usage often (usually after prolonged long-distance calls) to report any incorrect charges, if any.