[Resolved]  Tata Docomo — worst customer care executive

Address:

Thane, Maharashtra

My name is kailas l dingankar

I have docomo card and number is [protected] and my alternate number is [protected].
I call docomo customer complaint number 198 to launch complaint that my 2G internet is not working in my area but was working fine in other area.
but instead he gave me reasons and suggestion that i[censored] have network than there is no GPRS problem.and he did not took my complaint.
instead of giving me suggestions he should have took my complaint.
But he did not and then told his name As Mr. mukesh kumar tyagi.

i would recommend docomo to have proper customer care executive on complaint number 198 to take only complaint instead of giving suggestion

I have voice recording of this conversation.

Thanks you