[Resolved]  Tata Docomo — Unsubscribe packs and balance is deducted since last 3 months

Address:

Raigad, Maharashtra

(DISAPPOINTED BY TATA DOCOMO SERVICE)

Hi, i am using tata docomo prepaid sim since 1 year


Past 3 months my balance is deducted from Tata Docomo number for unsubscription of packs which i never subscribed. Amount of 162 is deducted from my balance for such packs mentioned below:-

1) date-11/05/2011 time:-19:06 SENT BY-52250
Hi! You ave been successfully subscribed to supermodels club pkg. you are charged Rs. 10.0.

2) date-11/05/2011 time:-21:55 SENT BY-TATADOCOMO
Hi! We respect your privacy. Do Allow us 7 days to process your request for fully block service. You request ID is DND[protected]

3) date-21/05/2011 time:-09:19 SENT BY-52250
Hi! You have been successfully renewed to Supermodels Club Pkg. You are charged Rs.10.0.

4) date-02/06/2011 time:-09:00 SENT BY-543216
Thank you for subscribing 3days FREE BuddyChat offer. Rs30/30days shall be charged after 3days. Call543216 to make FRIENDS 5p/sec. To stop dial 155223(TollFree)

5) date-02/06/2011 time:-16:27 SENT BY-52250
Hi! You have been successfully renewed to Supermodels Club Pkg. You are charged Rs.10.0.

6) date-03/06/2011 time:-09:57 SENT BY-TATADOCOMO
Hi! Thanks for sharing your balance related concern with us. An amount of Rs 20 ha been credited to your account .

7) date-03/06/2011 time:10:08 SENT BY-TATADOCOMO
Hi! Your request no GBL[protected] ha been closed. Thank You

8) date-04/06/2011 time:10:01 SENT BY-543216
Hi! Your subscription to BuddyChat service has been renewed @ Rs 30 for 30 days. Dial 543216 to chat with friends at 5p/sec. To Unsubscribe Dial 155223 (Toll Free)

9) date-04/06/2011 time:10:38 SENT BY-TATADOCOMO
Hi! Thanks for sharing your balance related concern with us. An amount of Rs.10 has been credited to your account.

10) date-04/06/2011 time:10:38 SENT BY-TATADOCOMO
Hi! your request no GBL[protected] has been closed. Thank You

11) date-09/06/2011 time:21:23 SENT BY- TD-mppg
Success, youve successfully subscribed to MagicSMS service.

12) date-10/06/2011 time:19:56 SENT BY-543219
Dear Customer your Try & Buy offer has been successfully activated for 5 days. Enjoy 1200 Seconds of free music. To deactivate Call 155223(Toll FREE)

13) date-10/06/2011 time:20:30 SENT BY-1909
Your request recieved

14) date-10/06/2011 time:20:31 SENT BY-TATADOCOMO
Your Request has been accepted, you will soon receive the details.

15) date-10/06/2011 time:20:31 SENT BY-TATADOCOMO
Dear Customer, We regret to inform you that your request cannot be proceed. Pls call 121 for any further information.

16) date-11/06/2011 time:09:39 SENT BY:TA-55115
Magic SMS use karne ke liye Dhanyawad. Apki Magic SMS seva kal renew ho jaiyegi. Iss seva ko band karane ke liye, bhejiye Stop to 55115

17) date-12/06/2011 time:09:18 SENT BY-543219
Hi! Your subscription to SongBook will be renewed on Jun 15 2011 and you will be charged Rs. 20 for 30 days. To Stop anytime, call 155223 (Toll free)

18) date-12/06/2011 time:09:28 SENT BY-55115
You have successfully unsubscribed from Magic SMS service. To enjoy fancy SMS again, kindly send START to 55115.

19) date-12/06/2011 time:09:35 SENT BY-155223
Hi, Thank You for using Tata DOCOMO VAS Help. We have received your request for deactivation of 701 vas service and the same will be deactivated with in 2 hours.

20) date-12/06/2011 time:17:12 SENT BY-52250
Hi! You have been successfully renewed to Supermodels Club Pkg. You are charged Rs. 10.0.

21) date-01/07/2011 time:09:01 SENT BY-543216
Your Buddy Chat service will be renewed in 3 days with Rs. 30 for 30 days. To unsubscribe Dial or sms STOP CHAT to 155223( Toll free)

22) date-06/07/2011 time:16:17 SENT BY-543216
Hi! Your subscription to Buddy Chat service has been renewed Rs 2 for 2 days. Dial 543216 to chat with friends at 5p/sec. To Unsubscribe Dial 155223( Toll Free)

23) date-08/07/2011 time:09:33 SENT BY- TA-543216
Hi! Your subscription to Buddy Chat service has been renewed Rs 5 for 5 days. Dial 543216 to chat with friends at 5p/sec. To Unsubscribe Dial 155223 (Toll Free)

24) date-08/07/2011 time:10:09 SENT BY-543216
You have sent a wrong input. Start chatting with your friends by messaging on CHAT ID:[protected] or[protected]. To know more reply with HELP (Toll Free)


The above are the text message which i recieved from Tata Docomo and unfortunately my balance is deducted.
On, 12th May, 2011 i activated DND but still text message of subscription packs and balance deduction is been received.
same situation happened again..... on 2nd July,2011 ma brother called to customer care by dialing 121
at night around 11:30pm to 12am and DND is activated but still again i am receiving such kind....

i called up to customer care-121 many a times but still they told me that they will refund my balance and now onwards they are not picking up my call..

I AM GETTING DISAPPOINTED BY THIS KIND OF SERVICE AND CARE BY TATA DOCOMO

I did not activate any subscription packs from TATA DOCOMO and losing certain amount from my balance.