[Resolved] Tata Docomo — NO Stable Internet connection | |||
Firstly when you activate your APN on my cell phone to connect to the internet it takes a long long time to get connected and once connected it does not have a stable connection. Please do not tell me to go through the Live chat...coz they do not help you ataaaaaaallllllll here is the chat transcript for your reference if you want: {Muktesh}The internet does not connect for long times...when I need..its taking long time to connect also the connection is not stable {Majeed} That's displeasing, Please let me help you with the same. {Majeed} Would you like to have this information for the number [protected] ? {Muktesh}yes {Majeed} I request you to kindly stay on line while I retrieve this information for you, this may take about a minute. {Muktesh}man...I am on prepaid {Muktesh}I am here not for billing {Muktesh}I wanted to connect to GPRS {Muktesh}its not connecting {Majeed} Yes sir, I understand your concern {Muktesh}so whats the solution {Muktesh}How many customers are u handling at a time??? {Majeed} let me check details for the same {Majeed} As checked here you are able to connect internet for 40 minutes {Muktesh}yes {Majeed} We at Tata Docomo always strive to introduce products that are in sync with Customer requirements while ensuring that such products provide optimum value against the amounts spent by our esteemed customers. {Majeed} Such products , especially the data/internet usage products are dependent on various factors for accessibility and continuity, some of these factors being in our control and others beyond. {Majeed} Some factors beyond our control, but which hugely and adversely impact data usage are, Objects / buildings between you and the network, can impact on the signal strength and therefore affect connection speeds/ continuity. {Majeed} At peak times when many people are using the network, connection speeds, and quality suffers. {Majeed} Also as with any network based on radio technology, handset quality or local conditions may prevent or interfere with network reception within coverage areas. {Majeed} However we do understand and regret the fact, that you have not had a favorable experience with the said product, and will forward your complaint to the concerned teams for necessary action. {Majeed} We thank you for your patience & value your patronage immensely. We would be glad to hear from you on any other feedback/experience you would like to share. {Muktesh}My goodness {Muktesh}all copy and paste {Muktesh}no personalised service at all hOPE THIS CLARIFIES YOUR LIVE CHAT HELP Regards, Muktesh Vaswani Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 8 Comments | |||
Comments
[protected] address.he is my brother.please
Tata Docomo — pathetic reception
Tata docomo's reception is really painfully hopeless. I cannot get reception when I am sitting inside my house, which is on the 2nd floor. If i get reception, the party on the other end can't hear me and if I get mobile and move from one room to another, the reception is lost. So much for a mobile service. https://www.consumercomplaints.in/new_complaint/Disgusting!
Years of trust that I had on the TATA brand just took me a month o[censored]sing this hopeless service. Please do not part take in their services is my old advice.
Good thing about docomo: They don't send all those pesky smses.
[protected] this number distribe me so take action in this number
Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Customer,
We at Tata Docomo always strive to introduce products that are in sync with Customer requirements while ensuring that such products provide optimum value against the amounts spent by our esteemed customers. Such products, especially the data/internet usage products are dependent on various factors for accessibility and continuity, some of these factors being in our control and others beyond. Some factors beyond our control, but which hugely and adversely impact data usage can impact on the network and signal strength and therefore affect connection speeds/ continuity. At peak times when many people are using the network, connection speeds, and quality suffers. Also as with any network based on radio technology, handset quality or local conditions may prevent or interfere with network reception within coverage areas. However we do understand and regret the fact, that you have not had a favorable experience with the said product.
Kindly note that our higher authority email id is Appellate.[protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata DOCOMO.
We at Tata Docomo always strive to introduce products that are in sync with Customer requirements while ensuring that such products provide optimum value against the amounts spent by our esteemed customers. Such products, especially the data/internet usage products are dependent on various factors for accessibility and continuity, some of these factors being in our control and others beyond. Some factors beyond our control, but which hugely and adversely impact data usage can impact on the network and signal strength and therefore affect connection speeds/ continuity. At peak times when many people are using the network, connection speeds, and quality suffers. Also as with any network based on radio technology, handset quality or local conditions may prevent or interfere with network reception within coverage areas. However we do understand and regret the fact, that you have not had a favorable experience with the said product.
Kindly note that our higher authority email id is Appellate.[protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata DOCOMO.
The problem started again today..I was not able to connect to the internet am still not online...at this time...tried getting the new settings atleast 4 to 5 times to get the new APN settings...still no connection its not connecting at all to the internet. WHY DONT YOU TURN OF YOUR INTERNET PLANS TILL YOUR TECHNICAL ISSUE WITH REGARDS TO GPRS GETS SORTED. THATS WHAT WAS TOLD TO ME BY YOUR CUSTOMER CARE EXECUTIVE that TATA is experiencing this problem with internet for the past 2-3 months.
Does TRAI not have any thing regulating the internet connection problems. Why do the internet companies keep their internet plans open to public for recharge and use, when the telecom companies themselves are facing problem with their services.
Regards,
Muktesh Vaswani
Tata Docomo Number : [protected]
Alternate number : [protected]
Does TRAI not have any thing regulating the internet connection problems. Why do the internet companies keep their internet plans open to public for recharge and use, when the telecom companies themselves are facing problem with their services.
Regards,
Muktesh Vaswani
Tata Docomo Number : [protected]
Alternate number : [protected]
PS: did not receive any reponse from the email address you provided appellate.[protected]@tatadocomo.com
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Tata Docomo — Do not take Tata Docomo connection
Hello,First of all i was one of the first few customers to go in for TATA docomo connection. I thought initially when it was launched it would provide a good service. I was using the no. i was very disappointed with their serivce and reception. The service provider is here to JUST MAKE MONEY. Their customer care is pathetic. The call center executives do not know how to respond to the calls. They are bunch of Nuts. Everytime the call gets disconnected. They do not have proper follow up on bill collection and they just file the complaint against the customer and harrasse them. I SUGGEST ALL MY FRIENDS PLEASE DO NOT TAKE TATA DOCOMO CONNECTION. Pathetic service, Pathetic people.