[Resolved] Tata Docomo — Non receipt of bills for past three months | |||
Hi , My contact number is [protected]. I am having issues regarding my bills. I am not receiving my monthly bills for the last three months. I have received multiple calls from tata docomo collection agencies who promised to send a collection agent in order to collect the bill. But neither the bill shows up nor the collection agent shows up. This is not the first time i am having issues with the delivery of my monthly bills. I have already complained to the appellate authority about non receipt of bills in the past and it was take care immediately. But now things have again gone from bad to worse. I am a 70 years old retired person. Do you expect me to go all the way to your store every time and ask them if the bill has been generated and how much do i need to pay. You dont even care about resolving my problem , but charge me every month extra as late fee payment. I am desperately waiting for some one to look into my problem and solve it immediately Thanks and Regards A.R.Jayakar Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
2 Comments | |||
Comments
Dear Customer,
As discussed over the call, we would like to inform you that you have opted for e-bills; hence the bills are delivered to your e-mail address. However, the bill delivery mode has been changed to print and e-mail and you will get the physical bills at your home address as well as the bill soft copies at your e-mail address.
Further, we request you to kindly send a mail to [protected]@tatadocomo.com for any assistance.
Thanks and Regards,
Customer care,
Tata Docomo.
As discussed over the call, we would like to inform you that you have opted for e-bills; hence the bills are delivered to your e-mail address. However, the bill delivery mode has been changed to print and e-mail and you will get the physical bills at your home address as well as the bill soft copies at your e-mail address.
Further, we request you to kindly send a mail to [protected]@tatadocomo.com for any assistance.
Thanks and Regards,
Customer care,
Tata Docomo.
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+91 42 2646 2966
2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
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We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.