[Resolved]  Tata Docomo — NOT GETTING INTERNET SIGNAL

Address:

Thane, Maharashtra

I had Complained about network problem/ no signal for my Photon + internet and four pre paid mobile phones on 04 Sept 2013 and till today I have not received any satisfactory answer from Tata Docomo. I am using Photon + internet for last three years and Tata Docomo/ Indicom Mobile for last six years but I had no complain for even a single day. For last one and half month there is no signal in my Photon internet and all my mobiles have the same problem. I cannot talk on mobile and surf internet from my residence. For last 3 years there was no problem and now I get a reply from Tata Docomo that my residence falls under weak indoor coverage area. One and half month before I had perfectly healthy signal, I think some thing is wrong. As per them they dont have any solution to my problem and they cannot return back my money also. I have written them atleast 10 email but in every mail they repeat the same statement that my residence falls under weak indoor coverage area and they apologies for the inconvenience caused me you due to network problem in my area but they dont have any solution. My Photon + internet No: [protected]. I had 100% signal for last 3 Years in my home and all of sudden the signal is zero, how is possible ? In Tata Docomo advertisement they claim Photon Plus operates at a frequency of 800 MHz which can penetrate better even through building walls and hence can offer superior indoor connectivity, then this is all false. Please help me out. Regards Dara Sherdiwala. Given below are some of the email answer given by them.In each and every mail they have repeated same thing without giving any solution.: From: [protected]@tatadocomo.com<mailto:[protected]@tatadocomo.com<mailto:[prote...⇄ omo.com%3cmailto:[protected]@tatadocomo.com>> [[protected]@tatadocomo.com] Sent: Monday, September 09, 2013 3:18 PM To: Sherdiwala Dara Subject: No signal in Photon+ and Docomo phones ~~M15392762 Dear Mr. Sherdiwala, We refer to your email dated 9th Sep 2013 regarding connectivity issue for your Photon number [protected]. We regret for the inconvenience caused to you due to connectivity issue. As per our telephonic conversation on [protected], we would like to inform you that a complaint was registered on 4th Sep 2013 vide service request number PTCD12068011 and post reviewing your complaint we found that the area you reside falls under weak indoor coverage hence, you are facing connectivity issue. No new sites planned. Network enhancement is an ongoing journey & in this journey we strive to bring the very best experience to our customers by adding new sites. We will duly intimate you when we enhance our coverage to the said location. Thank You for surfing with Photon. Warm Regards, Deepa Jaiswal. Photon Care Team From: appellate mum GSM [appellate.[protected]@tatadocomo.com] Sent: Tuesday, September 17, 2013 3:37 PM To: Sherdiwala Dara Subject: RE: No signal in Photon+ and Docomo phones ~~M15394614 Dear Sir, Greetings from Tata Docomo. With reference to your mail below, regarding connectivity issue. We would like to update you that the we regret to inform you that we have verified our network in your area through technical testing and found speed issue due to weak indoor Mobile coverage/quality issue. No new site planned. Also, please accept our sincere apologies for the inconvenience caused to you due to network problem in your area . We take feedback from customers as an opportunity to provide improved services. We assure you that we check our network on regular basis. We appreciate your valuable subscription with TATA and it has always been our constant endeavor to serve you better. Thank you for your patronage. Regards, JYOTI Appellate Desk - Tata Docomo From: appellate mum GSM [mailto:appellate.[protected]@tatadocomo.com] Sent: Monday, October 07, 2013 12:51 PM To: Sherdiwala Dara Subject: RE: No signal in Photon+ and Docomo phones ~~M15394614 Dear Sir, Greetings from Tata Docomo. As per revert from Technical team we regret to inform you that we have verified our network in your area through technical testing and found speed issue due to weak indoor Mobile coverage/quality issue. No new site planned. Also, please accept our sincere apologies for the inconvenience caused to you due to network problem in your area . We take feedback from customers as an opportunity to provide improved services. We assure you that we check our network on regular basis. We appreciate your valuable subscription with TATA and it has always been our constant endeavor to serve you better. Thank you for your patronage. Regards, JYOTI Appellate Desk - Tata Docomo