[Resolved]  Tata Docomo — not getting stable internet connection

Tata Docomo — NOT GETTING INTERNET SETTINGS

sir i was not getting my internet seetings from last 2 days
i was sending message to DRIVE IN TO 52270 bt no reply r comming so plz send me sittings
my tata docomo no. is [protected]

Dear Mr.Shedekar,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

I am also using tatadocomo since last 9 months, Tatadocomo has cheap internet plans but the connection is unstable, and when I spoke to customer care about these fool agents have no answer they even don't know how to talk to customers internet connection suc**

Hi,

I have a tata docomo prepaid plan on my mobile [protected] whenever I wanted to connect to the internet it does not connect immediately. I have to literally wait for good 10 mins approx or sometimes even more to get the connection. Also once connected its not stable at all. It gets disconnected frequently. My alternate number is [protected]

Please do not ask me to go to live chat as they do not know what they are talking about..when I went to this chat...the customer agent is retriving my billing details...I have given you all the required details... You know what the customer service said to me...u will laugh yourself..

{Muktesh}I am here not for billing
{Muktesh}I wanted to connect to GPRS
{Muktesh}its not connecting
{Majeed} Yes sir, I understand your concern
{Muktesh}so whats the solution
{Muktesh}How many customers are u handling at a time???
{Majeed} let me check details for the same
{Majeed} As checked here you are able to connect internet for 40 minutes
{Muktesh}yes
{Majeed} We at Tata Docomo always strive to introduce products that are in sync with Customer requirements while ensuring that such products provide optimum value against the amounts spent by our esteemed customers.

{Majeed} Such products, especially the data/internet usage products are dependent on various factors for accessibility and continuity, some of these factors being in our control and others beyond.
{Majeed} Some factors beyond our control, but which hugely and adversely impact data usage are, Objects / buildings between you and the network, can impact on the signal strength and therefore affect connection speeds/ continuity.
{Majeed} At peak times when many people are using the network, connection speeds, and quality suffers.
{Majeed} Also as with any network based on radio technology, handset quality or local conditions may prevent or interfere with network reception within coverage areas.
{Majeed} However we do understand and regret the fact, that you have not had a favorable experience with the said product, and will forward your complaint to the concerned teams for necessary action.
{Majeed} We thank you for your patience & value your patronage immensely. We would be glad to hear from you on any other feedback/experience you would like to share.
{Muktesh}My goodness
{Muktesh}all copy and paste
{Muktesh}no personalised service at all
{Muktesh}u didnt even try to reset the settings
{Muktesh}This chat is going to Consumer Forum
{Majeed} I will definitely forward your feedback / suggestion to our colligated department so that your requirements are well taken care .
{Muktesh}U dont have to coz I have already put it on Consumer Court

Regards,

Muktesh Vaswani

asked fr internet settings again and installed the new settings then restarted my phone and issue sorted ...so ignore my complaint...however plz do look into how the chat customer agents help ...should provide a solutions rather than copy and paste transcripts...