[Resolved]  Tata Docomo — No Proper response From Docomo

Address:

Prakasam, Andhra Pradesh

Hi, I Am using Tata Docomo Sim No: [protected].
On[protected], My Total balance ( 177.50) got deducted suddenly around 12:30 (in the early hours of[protected]

On[protected] i gave complaint regarding this and i got the complaint no : Bbl94695377 and last day for solving this issue was on[protected]. From 14 dec to till date regularly i am in touch with the docomo Supervisor team
And got the response from Docomo team that amount will be refunded and the back end team is working towards.

And fainally yesterday i have taken nood number [protected] and communicated with head officer Sheela.
Today i got the information that i have used internet services on 08 late night so the amount got deducted, This is a false information which i got from the team. And from past 12days onwards Docomo supervisors wore not getting info about it and suddenly Sheela is informing me that i have used internet. Hear am attaching the account details from my Docomo account please go throw.And in my account there is no such info that i have used. Just simply they are dragging the situation. Please help me. I heard so much about your immediate response.

Regards:
Ramya.

Tata Docomo my account details:

Home › My Account › My Profile › Prepaid Details



Hi ! ([protected]) Logout






Last Login Time: Dec 22, 2010 12:30 Hrs



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Prepaid details of the Tata Docomo number: [protected] Back



Prepaid Details
Activation Date 28-AUG-2009
Last Recharge Date 07-DEC-2010
Balance Amount(Rs.) 0.0050
Valid Till 21-FEB-2022


Last 10 Call Details
Destination
Number Date of call Time of call Call Charge
(Rs.) Call duration
(Sec.)
[protected] 09-DEC-2010 09:41:18 AM 0.01 2
[protected] 08-DEC-2010 11:15:14 AM 0.37 73
[protected] 08-DEC-2010 09:55:58 PM 0.35 69
[protected] 08-DEC-2010 08:05:29 PM 1.7 339
[protected] 08-DEC-2010 07:45:44 PM 0.04 7
[protected] 08-DEC-2010 05:56:56 AM 1.59 317
[protected] 08-DEC-2010 05:55:43 PM 1.66 332
[protected] 08-DEC-2010 03:48:36 PM 1.59 318
[protected] 07-DEC-2010 11:08:00 PM 0.6 0
[protected] 07-DEC-2010 10:47:47 PM 0.71 142


Note : Where destination number is not available, these would be charges for SMS, downloads, etc.




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