[Resolved]  Tata Docomo — ONLINE RECHARGE IN WHICH MONEY DEBITED FROM MY BANK A/C AND BALANCE NOT CREDITED TO MY PHONE A/C

Address:

Kollam, Kerala

I have done an online recharge of Rs. 500/- through my credit card no xxxx 8525 for my TATA DOCOMO GSM connection [protected] on 27th January 2013 around 6.40pm. All the process was successfully completed till the money debited from my bank account. After that payment from the banks site, it was redirected to TATA DOCOMO'S online recharge page which showed an error message and the transaction was not successfully completed. Still now i haven't received the balance in by phone a/c or the money is reverted to my credit card/bank account.

For this reason i have repeatedly called the customer care officials in which i get nil response. Last night around 9.30PM i contacted the customer care [protected] and an executive attended the call i told the reason, then within 2mins he transferred my call to another department or executive in which no one attended the call for the next 30mins. For that 30 mins i was listening to your message "your call is important to us. please hold the line. our customer service representative is speaking assisting other customers". These line were repeated for that 30 minutes in Hindi and English. After 30Mins i understood that no one is there to attend the call or to assist me. So i disconnected the call. Now today morning 9.20AM i contacted the customer care again and i spoke to an executive there, in which i get no proper response. It was a very bad experience for me in being TATA DOCOMO network, No proper signals in mobile phone, Irresponsible customer care, poor online site....

So i am here to request do the needful to revert the money to my bank account or to fill my a/c with Rs.585 talktime.

I hereby attach the screen shot of the bank statement for which the payment is made. Check the date 27.01.2013 for which the payment is made to TATA INDICOM-DOCOMO MUMBAI IN.


Yours Faithfully
Anooj S
[protected]