[Resolved]  Tata Docomo — overcharging of data amount on [protected]

Address:

Kota, Rajasthan

sir
with due respect
i had a balance of rs194.27 at 2.16 p.m. (that was last time i made call and message is saved)
i tried to make a call at around 5:15 in evening i received message there is zero balance
i had the balance checked at 5.16 p.m. the balance was 0.00
i had visited tata shop there i checked my balance it was -2000.34
i had visited their another shop to make complaint at 6:00p.m
i had made a complaint at the store i was informed i will receive call within 24 hrs i have not received till yet
the number happens to be my business number but i also carry other number also
i had made online complaint also, and the response received was that i have to make a deposit of rs2000.34 for 214.31 mb of data used
if the company is providing 4.5gb of data at rs95 how come the company is overcharging me
secondly i accept there might have been data usage but with few hours so much amount of data usage in the area i was is not possible
secondly when you ask for the surfing speed at store they will say it is good but you ask for download speed they keep their mouth shut
so the area i was in at that time does not have a speed of more that 3 to 4 kbps if at any odd time any person wants to check out can do so
so even at this rate to download 214.31 mb is not possible
kindly provide the solution as the company is asking me to pay 2000.34 a very high rate that is not there in market the open market rate is around rs150 for 150 mb of data approximately in 3g, i have cdma connection so the rate offered by mts is also similar to any gsm player
kindly do the needful and provide solution as it is not possible for me deposit such a exorbitant sum for the service i didnt used
thanks
devendra,
[protected]@sify.com
[protected],[protected]