[Resolved] Tata Docomo — disconnection of number | |||
I am Vijay Pahwa I am using the services of TATA DOCOMO ([protected]) from April 2010.My number got disconnected by company without any information and consent of mine. When I asked the reason from the company, they replied that documents were not submitted which is not the fact as I have already submitted all documents twice. Somedays days later,I got the letter from the company regarding the closure of account number [protected] and refund of balance in which it is clearly mentioned that "We are retaining your number for you for the next three months just in case you want to give us another opportunity to serve you." The company has given the same number to other person before the completion of three months after the disconnection of my number. How can this be possible that company suddenly allot somebody's number to any other person without any consent? I asked many times from the company to return my number back but nobody even payed attention to my request. I am attaching the same letter as a proof that the company cheated me and gave my number to the other person before three months.Please find the attached file "Picture001.jpg" Vijay Pahwa [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
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That means the executive who has to verify the number and the location of the person who has acquired the connection does customer really exist or not.
It is shameful that the executive did not have the courtesy to contact the customer for asking address or location to meet the customer. And without the consent of the customer, executive reported as NEGATIVE.
Due executive laziness for not approaching the customer and ignoring the duty to reach customer through some other means to meet customer, my 4 connections are being disconnected and blaming the customer for NEGATIVE REPORT.
I have heard that TATA works on ETHICS. But sorry to say their executives are degrading their brand name.