Tata DoCoMo Photon+ — Activation

Address:

Tamil Nadu

Hum, I wonder what will this filing to https://www.consumercomplaints.in is going to make the difference, anyway I'm filing this to help the others those who are about to trust the fraudulent companies called connectindia.in & Tata Docomo.

I bought the "TATA Docomo Photon Plus" data card through the promotional offer which i received to my mail ID from connectindia.in on 19th Nov 2012, mentioning buy TATA Docomo Photon Plus online and get Rs.100 cash back for 13 months. I was contacted by the connectindia.in executive and informed that an executive will be meeting with me regarding documentation and payment for the instrument (Data Card) and the activation will be happening in 2 Hrs. This offer really enticed me to buy one and I did on the same day itself. I was informed by this executive that if there are any issues in activation "please contact us by the number which I am calling you now" ([protected]) after that i tried to contact that executive through this number to cancel my service with TATA Docomo, I have made numerous calls to this number but nobody is attending the call so far. Sorry, I want to drop down my temper so I'm using the "F" word to scold that executive who sold the product knowing about the company and connectindia.in which is not true to their prospects and yet selling products with wrong commitments.

Coming to TATA Docomo: My big "F" word for them. It's been six days now my DATA Card is not activated yet. They have a toll free number ([protected]) through which you obviously never get to contact them, because a pre recorded IVR is requesting you to enter the 10 digit Docomo number which was received from the executive and when you enter it, the IVR will reply "Sorry the number you entered is wrong" and repeats to ask us to enter the 10 digit Docomo number. Even I tried to contact ([protected]) their sales division to get help regarding the activation but the only reply they give us is "Sir, Please contact ([protected])" and cuts the call right at the moment they finish telling the last number 1. They don't even hear what you have to say or what you are facing down by choosing their service, hum funny though when they call themselves as the prestigious TATA's.

From experiencing this kind of bulls**t service in the beginning itself I decided to withdraw using Docomo's service but unfortunately I couldn't contact any prestigious companies representatives. I have ended up with https://www.consumercomplaints.in in order to find any help in returning the product and getting assistance for filing a case against TATA Docomo & connectindia.in at consumer court. Kindly assist me in getting the help pls.