[Resolved]  Tata DoCoMo Photon Plus — Fraudulent practice by Tata Docomo- Non termination of Photon Plus

Address:

Chandigarh

I, Maninder Kaur, was user of post paid Tata Docomo Broad Band Photon Plus 650 MB @ Rs 500. The account no is[protected] and Tata Docomo No is [protected]. On 04/07/2012,I went to the office of Tata Docomo in sector 8-D Madhaya Marg, Chandigarh with a written request to terminate my connection as I no more needed same. The lady at the helpdesk checked up the balance on the computer and informed me that there is a minus balance of Rs 57/-. She advised me to get the connection terminated through customer care helpline. I called the CC and on 6/7/2012 and registered my request for termination of the connection. The Ref no is[protected]. I was told by the CC executive that the needful shall be done in a week's time. On 20/7/2012 I was shocked to find that a bill of Rs 486.89 has been raised to me against the same terminated connection. I called up the CC on 20/07/2012 to enquire why the mess up. The CC executive who took the call was totally non responsive and evasive. Is anyone in the Tata Docome listening? Can some justice be done to me. I sincerely expect Tata Docomo to be judicious and withdraw the frivolous bill of Rs 486.89 and to confirm to me the termination of the connection.

Maninder Kaur
H.No 159 Sector 16-A, Chandigarh-160015