Tata Docomo — Postpaid to prepaid

r.sambasiva

from Mumbai, Maharashtra

Address:

Karnataka

Hi,
I am using Docomo post paid number ( [protected]), on Feb 16th 2013, I've given complaint ( complaint no.[protected] to prepaid migration,they said documents was not clear and closed the complaint.So, again on March 6th 2013, I have given complaint ( complaint no.[protected] by give required documents, again Docomo has closed the complaint with out any reason, when I call to customer care on 121 they are not telling any reason.Please help me solving this issue.

Thanks,
Sambasiva R,

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Comments

dr sachin tudme

from Mumbai, Maharashtra

i m stergaling since week to convert my postpaid to prepaid bt they doesnt give any response though i m req them lot..... plz gandhiji kuch karo a desh ka......

earnlessone

from Malad, Maharashtra

get will soon mamu...

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Sachin,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Sambasiva,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Sambasiva,

As discussed over call on [protected], we would like to inform you that as the request number[protected] was closed due to documentation. However, we request you to kindly revert us at [protected]@tatadocomo.com along with the scan copy of the documents for further assistance.

Thanks and Regards,
Customer Care,
TATA DOCOMO.