[Resolved]  Tata Docomo — Prepaid recharge- misleading customer

Hi, When I have tried to recharge with Rs 39 using USSD there is an alert message saying you will get 150MB+150MB of data valid for 7 days. Post recharge I have also received SMS saying "enjoy" 300MB data valid for 7 days. But when I queried the balance by dialing short code data available is shown as only 140MB!! When I have contacted call center they said they will get back to me in 7 days and now it’s more than 10 days, neither any response nor anybody contacted. This is not first time I have observed these kind of problems. E.g. even with one day data recharge of Rs 5 they give 20MB instead of 25MB owed. Regards, Maneesh
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Aug 13, 2020
Complaint marked as Resolved 
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Dear Customer,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you.

Thanks and Regards
Customer Care
Tata DOCOMO.

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