[Resolved]  Tata DoCoMo / Prepaid — Rs.80 Balance deduction..

Address:Coimbatore, Tamil Nadu

Dear Sir,
I am using Tata docomo Prepaid number +[protected] past 15 Months.
I recharged my account using online Tata docomo portal for Rs.111 on 11th Sep
I have got main balance of Rs.105 as instructed. Good
And 13th Sep I have been charged Rs.15 for Missed call alert renewel charges, which has been activated earlier. I have seen my balance was 89.60 by evening.
Suudenly morning i checked my balance and noticed that Rs.65 has been deducted from my main balance without any information.
I have checked with service customer care executive.. But they didn't advice me the correct details for the deduction.
I need my balance Rs.65 back...immediately.

Thanks,
Murugan
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Aug 7, 2021
Complaint marked as Resolved 
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Comments

Dear Murugan,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Murugan,

We Called You on [protected] and informed that the complaint has been registered with docket number GABC[protected]. Also informed You about the available SMS packs.


Thanks and Regards,
Customer Care
Tata DOCOMO.

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