[Resolved]  Tata DoCoMo, Prepaid Service — Amount Deduction from Mobile

Address:

Dewas, Madhya Pradesh

On dated 31st Mar. 2010, I sent following mail to docomo customer services.

Mail to Docomo

Oh dear, Without touching my mobile, IPL services has been activating on my mobile.

Today (31 Mar 2010), Post lunch around 2:00 pm. I locked (Keypad) my
mobile put it in my pocket. Apx. 3:30 pm, I received a sms in my mailbox
written, "U have been registerd for IPL services & Rs. 10 has been
deducted".

When I called customer care, they replied. "How it has been activated" not
updated in their system.

According to them, I have sent a request for it. They said, a flash
massage appeared on my mobile & I pressed ok.

For your information, according to your data. service activated time was
3:01 pm. (Half an hour before, I touched my locked mobile).

They also said, I will call them back after 6 by evening, most probably,
they can see in system, how it been activated.

Surprisingly, customer have to call again & again for rectification of
undone error. I want answer of my following questions.

-> Who has said to sent flash massages to customer mobile ?

-> How IPL Service activated has activated on my mobile ?

-> How I can get back Rs. 10 on my mobile ?

I will not tolerate this kind of error. Better to clear my problem as soon
as possible.

I am using this number ([protected]) from past a year & never faced any
problem. I had have a good expereice with docomo. I hope you will not
disappoint me regarding this issue.
Pls reply.

End

They respond that, from mobile they received request for it & we can't refund my amount.

I thought I have no physical documents to prove this & it was just a Rs. 10 issue. No one believe in this case.

My question is, Lets suppose, they sent flesh massages in mobile & button has been pushed with a pressure. But who said to sent flesh massage to customer mobile without request ?

IInd time sent following mail to docomo on dated 05 April 2010. (Two days before than deduction of another Rs. 10 from mobile).

Mail to Docomo

Now I don't want any further deduction of amount from my mobile balance.

Yesterday, I called customer care & asked a question. How to close this
service ? He replied, use *444*011#.

I tried (4-5 times) yesterday, but it didn't work & shown msg "Try
Again.....". Even today I tried & same msg came on my mobile.

Again I called customer care, now she suggested me, try to call on
54321194. When I calling on this number, a tape is running on & asking
about just two following question :

"For daily cricket combo pack press 1"
"For monthly pack press 2"

I don't understand why this is happening. Above questions not giving
clearity that its for activating services or deacvating services.

Also, I want to deactivate "weekly plan" (which activated without
request) instead of daily or monthly.

Now, she has written complain & number is PGSR 09033229.
I hope this time, charges wouldn't be deduct for further week.

Can you people look further on this ?
Pls reply.

End

On dated 7 April 2010, After deduction of another Rs. 10 from mobile I sent following
Mail to docomo

Today, another week charges of Rs.10 has been deducted from mobile.

Now, who is responsible for it ?

Past three days, I am continuously following this waist of time issue, to
deactivate this service before deduction more money from mobile.

But instead of to get out from this problem, I am continuosly losing money
from mobile.

Dharmendra (your Executive), given me assurance that it will be refunded
within a day.

Can I expect this assurance ?

End

They have taken too much time to solve my problem. I lost my money from mobile again. Today on 9 april 2010. They called me & said, we will not refund your money.

Pls suggest what can I do in this case, because docomo are least bother & not listen my problem.