[Resolved]  Tata Docomo — Prepaid To postpaid migration

See now ..
today i have talked with tata docomo person.

read the below discussion

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{Santosh} Hi kamalakar . You are on line with Santosh . How may I assist you?
{kamalakar} Hi..i applied for Prepaid to postpaid migration..tell me status of that..
{kamalakar} m asking for number [protected]
{kamalakar} i applied before 15 days.
{kamalakar} submitted all the documents to the outlet.
{Santosh} Hello
{kamalakar} may i know the status
{kamalakar} ????????????????
{Santosh} Surely I fetch this information for you
{Santosh} Let me check
{kamalakar} ok.
{Santosh} As checked the number is not yet migrated to post paid.
{kamalakar} is that request is with you ?
{Santosh} As checked there is no request found for migration.
{kamalakar} are you sure?
{kamalakar} please be sure ..i have proof that request is there
{Santosh} Yes
{kamalakar} are you sure? again i am asking you?
{Santosh} may i know the request number?
{kamalakar} i will forword this communication to higher authority
{kamalakar} how can you say that no request for migration ?
{kamalakar} please check properly is the request came or not?
{Santosh} As checked you request number is IMSI[protected]
{Santosh} And resolution date is 13-OCT-2012 00:46:02
{kamalakar} what is that request?
{kamalakar} ?
{Santosh} As checked you have given the request for migration from pre to post but it is not yet done for the same only the complaint has been taken
{kamalakar} then why did you first told that no request for migration?
{kamalakar} ?
{Santosh} For for teh above
{Santosh} Sorry for the above*
{kamalakar} ok let it be..mai know whay its not done yet?
{Santosh} I can understand
{Santosh} For the same only the request has been taken
{Santosh} So i request you to kindly wait till resolution date
{kamalakar} that i know my dear friend... what is the progress?
{kamalakar} are you MAD?
{kamalakar} resolution date is 13-OCT-2012 00:46:02
{kamalakar} and you are asking me to "wait till resolution date"
{kamalakar} what are you saying ?
{kamalakar} Please answer quickly
{Santosh} Am sorry for providing your the wrong information
{kamalakar} as usual its now new, , ... tell me proper information
{Santosh} Sir for the same we have to forward the issue to the concern team and get it checked
{kamalakar} ok please forword it right now
{Santosh} Yes sir i have forwarded the same
{kamalakar} what is next process ?
{kamalakar} whay it is pending ?
{Santosh} I request you to kindly chat back after 48 hours
{kamalakar} every day you giving me time in "hours"... you people should be in court rather than docomo..
{kamalakar} waited from 15 days..
{kamalakar} now dont say to write email to customer.[protected]@tatatel.co.in, [protected]@tatadocomo.com, bla bla ba&&&
{Santosh}  I can understand that must have made you feel upset and I will work toward fixing this situation for you
{kamalakar} please tell my Why it is pending ? thats it...
{Santosh} Sir for the same issue we have to check with the concern team
{kamalakar} concern team means what?? why are you there for?
{kamalakar} i want reason for pending
{Santosh} Am sorry we don't have the details for the same.
{Santosh} For the same issue as it is pending we have forwarded the issue
{kamalakar} WHY?what should i do?? u know i am starving for this science 15 days.
{Santosh} I'm so sorry that this happened and I will do my best to fix this situation
{kamalakar} what you will do?? you are not saying pending reason, , , means nothing is in your hand...
{kamalakar} you dont have read permission also to read the status .. how can you fix the situation ... you will shoot once JUNK email to the so called concern team..
{Santosh} I request you to kindly chat back after 48 hours
{kamalakar} again different person will come and say NO request come for migration
{kamalakar} ha ha ha please stop this nonsense.. and do the needful as early as possible. i get fully frustration because of DOCOMO
{Santosh} Yes sure sir
{Santosh} It was a pleasure connecting with you. Have a great day ahead
The user has ended the session.

Hi Kamalakar,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.