| Address: | Pune, Maharashtra |
Dear sir,
My mobile number is [protected].
I have already activated DND but despite of this the unwanted service messages are comming. I have also complained to customer care with live chat many times but they are just promising and doing nothing for stopping such type of service messages.
The details of conversation on varius dates are as under:-
{Krish} I understand that its displeasing sir .
{Krish} I will definitely help you out .
{Rajan M B} but who will be responsible for my amount?
{Krish} As per the details Rs 10.00 was deducted on 18/06/2011 03:56:32 PM for Subscription Live Astrology
{Rajan M B} Now you are requested to deactivate all such services and all service sms because I am in ARMY and it deviates my attention in doing work.
{Rajan M B} are you online
{Krish} We are so sorry for the inconvenience that you have faced sir .
{Krish} I will definitely raise a complaint regarding this issue and make sure that the services are deactivated .
{Rajan M B} one more thng if it is possible then please refund my amount to my account please
{Krish} I have registered the complaint and reference number is GBL[protected] , which will be used for your future reference and same will resolved by 21-JUN-2011 20:00
{Krish} Definitely the amount will be refunded to your account sir .
{Arjun} Good evening Mr. Rajan M B. You are on line with Arjun.
{Arjun} How may I assist you?
{Rajan M B} yes Mr Arjun
{Arjun} Yes please...
{Rajan M B} Krish} Good evening Mr Rajan M B. You are on line with Krish.
{Krish} How may I assist you?
{Rajan M B} yes
{Rajan M B} Dear sir my mobile no is [protected]. I have deactivated all the value added services but again and again they are deducting Rs 10/- for astro.
you are requested to stop this nonsense thing and return my amount or I will go to consumer court.
{Krish} I understand that its displeasing sir .
{Krish} I will definitely help you regarding this issue .
{Rajan M B} but why you people are not instructing you staff. This is the second time I am complaining for same issue.
{Krish} We are so sorry for the inconvenience that you have faced sir .
{Rajan M B} are you online
{Krish} Yes sir .
{Krish} May I know the date and time of the balance deduction ?
{Rajan M B} are you online
{Krish} Are you unable to read the snippets ?
{Rajan M B} now i am able to read
{Krish} May I know the date and time of the balance deduction ?
{Rajan M B} you can see the above conversation with Krish
{Arjun} Let me go through sir.
{Rajan M B} Previously it was deducted on 18th but that was credited to my account and now they have deducted Rs 10/- today. you please take action against the culpit and info me or I will move to consumer court.
{Arjun} As per the details.
{Arjun} Mr.Krish has given the refund of 10rs sir.
{Rajan M B} are you on line
{Arjun} Am online sir.
{Arjun} Mr.Krish has given the refund of 10rs sir.
Rajan M B} on what date?
rjun} Today sir.
{Rajan M B} but why it is happening again and again?
{Arjun} I regret the inconvenience caused to you.
{Arjun} I will deactivate the pack from my end.
{Rajan M B} It was deactivated on 18th also but again they have started how can i faith o you?
{Arjun} You will get the message on the same sir.
{Arjun} I request even to activate the DND sir.
{Rajan M B} you please assure me that it will not happen again
{Arjun} I assure you sir.
{Rajan M B} what is DND? can you explain it will will deactivate all service messages?
Arjun} Sure sir.
{Arjun} DND is nothing but Do Not Disturb pack.
{Arjun} If you activate the option.
{Arjun} You will not get any promo calls or the sms from Dcoomo.
{Rajan M B} Gentleman this is my last time to contact you. you please do not do it agian. I am in the army and i do not have so much time to sit and chat with you
{Arjun} I can understand your concern sir.
{Arjun} Kindly activate DND./
{Rajan M B} Thank you
{Arjun} You will not face the situation again.
{Rajan M B} ok activate dnd
Arjun} Sure sir.
Arjun} Kindly let me know the details please....
{Arjun} May I have the address?
{Rajan M B} which types odf details you want?
Arjun} May I have the address?
{Rajan M B} one more thing came in my mind that if DND is activated then nobody will call to this number if it is like this then do not activate dnd
{Arjun} No sir.
{Arjun} You will not get any promo calls or the sms from Dcoomo.
{Rajan M B} address:- Sub Maj Rajan M B, 13 Fd Sub Gp C/O 56 APO
{Arjun} For safety of your account,kindly confirm your last recharge amount & the mode by which you got it recharged ?
{Rajan M B} ok thanks byby
{Arjun} Kindly let me know sir.
{Arjun} I will activate the same.
Arjun} Kindly cooperate.
Rajan M B} this i have forgotten
Arjun} Ok.
{Rajan M B} you cn check through my account status
{Arjun} We have the details sir.
{Arjun} But for the authentication, am asking the same.
{Arjun} May I have the last dialled number?
{Rajan M B} ok good night
{Arjun} I have done it sir.
{Arjun} The DND is activated.
{Rajan M B} you please hold a moment
{Arjun} Sure sir.
{Rajan M B} [protected]
{Arjun} Ok.
{Rajan M B} any thing else?
{Arjun} No sir.
{Arjun} Thank you for the details.
{Arjun} I have activated DND.
{Rajan M B} thank you
Welcome to Tata DOCOMO Chat. Please wait while representative is identified...
Your chat session has been assigned to Tata DOCOMO representative.
{Ahmed} Good evening Mr. Rajan M B. You are on line with Ahmed.
{Ahmed} How may I assist you?
{Rajan M B} you please do one thing.you return my debited amount and make a call from your head boss
{Ahmed} May I know your exact issue?
{Rajan M B} my previous conversation was with Mr arnold if he is there then you can see the all issues
{Ahmed} Sorry I am unable to see that
{Rajan M B} ok i am sending a file for DND
{Ahmed} Okay
{Ahmed} Are we connected?
{Ahmed} Are we connected?
{Rajan M B} File Uploaded: New Microsoft Office Word Document.docx
{Rajan M B} yes
{Ahmed} Let me check
{Rajan M B} you can read this one week earlier conversation but again today they have deducted Rs 10/- for astro
{Ahmed} That's displeasing sir
{Ahmed} Would you like to have this information for the number [protected] ?
{Rajan M B} yes
{Ahmed} Let me check
Welcome to Tata DOCOMO Chat. Please wait while representative is identified...
Your chat session has been assigned to Tata DOCOMO representative.
{Ahmed} Good evening Mr. Rajan M B. You are on line with Ahmed.
{Ahmed} How may I assist you?
{Rajan M B} you please do one thing.you return my debited amount and make a call from your head boss
{Ahmed} May I know your exact issue?
{Rajan M B} my previous conversation was with Mr arnold if he is there then you can see the all issues
{Ahmed} Sorry I am unable to see that
{Rajan M B} ok i am sending a file for DND
{Ahmed} Okay
{Ahmed} Are we connected?
{Ahmed} Are we connected?
{Rajan M B} File Uploaded: New Microsoft Office Word Document.docx
{Rajan M B} yes
{Ahmed} Let me check
{Rajan M B} you can read this one week earlier conversation but again today they have deducted Rs 10/- for astro
{Ahmed} That's displeasing sir
{Ahmed} Would you like to have this information for the number [protected] ?
{Rajan M B} yes
{Ahmed} Let me check
{Ahmed} Okay sir I will raise a complaint from my end
{Rajan M B} But why this is happening again and again despite of DND
{Ahmed} May I know the date when did you activated DND?
{Rajan M B} again it is on 020711
{Rajan M B} you can check with the file
{Ahmed} I checked with that file sir but there is no exact date mentioned
{Rajan M B} I think it was 26 jun 11
{Ahmed} Sir it will take 7 working days to activate DND service
{Ahmed} And for that service I will deactivate it from my end and refund
{Ahmed} I have passed your amount to your account sir
{Ahmed} Kindly check it
{Rajan M B} are you online
{Ahmed} Yes
{Ahmed} Is there any thing else I may assist you with?
{Rajan M B} because this is happening again and again so you please connect me with your senior
{Ahmed} I I deeply regret the inconvenience caused to you.
{Ahmed} I have already deactivated the service permanently from my end sir
{Ahmed} I hope service will get deactivated with the stipulated time and will get you the status as well.
{Ahmed} Is there any thing else I may assist you with?
{Rajan M B} This type of activities done by your colliques earlier but all have no meaning
{Ahmed} I do understand your concern sir and I have already told your sir that it is deactivated permanently and
{Ahmed} Am sure it will never happen again
{Rajan M B} do you please connect with your senior
{Ahmed} As of now our supervisor is not available sir kindly chat back tomorrow
{Rajan M B} ok i faith on you an if it happened again then who will responsible for that?
{Ahmed} I will definitely forward your feedback to our colligated department so that your requirements are well taken care of & TATA DOCOMO can continue serving customers better !
{Rajan M B} ok then your colliques have already made a call with your senior within 24 hour so remaing thing will be discuss with them.
{Ahmed} Am sure that we will be able to provide you with a satisfactory solution ASAP.
{Rajan M B} o
09 Jul 2011
{Maichel} Good evening Mr Rajan M B. You are on line with Maichel.
{Maichel} How may I assist you?
{Rajan M B} Dear sir,
after promising repetative time regarding DND it could not be activated and astro is continue to send the messeges
{Maichel} I am sorry for the problem you are facing sir.
{Maichel} Kindly let me check.
{Maichel} Would you like to have this information for the number [protected] ?
{Rajan M B} File Uploaded: New Microsoft Office Word Document.docx
{Rajan M B} please read the file.
{Maichel} Sir it is not opening.
{Maichel} Kindly let me check.
{Maichel} Would you like to have this information for the number [protected] ?
{Rajan M B} you please open with .docx
{Maichel} Sir as I have checked the DND was activated on 27-JUN-11.
{Maichel} It takes 7 working days to activate.
{Maichel} Saturdays and sundays are not counted.
{Rajan M B} but why the such type of stupid messages comming agian and again. As this number is very important .
{Maichel} I do understand your concern sir.
{Maichel} And am really sorry for the problem you are facing.
{Rajan M B} if you are able to open the given file then you can understand that this DND was activated earlier also.
{Maichel} I am sorry sir.
{Maichel} I will surely let the higher authorities know your concern.
{Rajan M B} on previous conversation you people have told that your rep will call me within 24 hour but it was a lie.
{Maichel} I am sorry sir.
{Maichel} I am forwarding the issue to my higher officer right now.
{Rajan M B} can you please give the contact number of your boss so that i can talk with him directly?
{Maichel} Sorry sir I can surely arrange a call back from the concerned team.
{Rajan M B} just i want to know the contact number of your boss because you people are not trustless
{Maichel} Sir I do understand your concern.
{Rajan M B} i only want the contact number if you dont want to give then tell
{Maichel} But we are not authorized to provide the information.
{Rajan M B} why you are the rep of Tata docomo if you does not understand the problem of customer then atleast you can provide the contact detail of your boss.
{Rajan M B} If you will not provide the contact number then i am going to write a letter to your ED.
{Maichel} Sir I am promising you that I will arrange a call back.
{Rajan M B} only i need a contact number of your boss
{Rajan M B} have you read the previous conversation?
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