Tata Docomo — Regarding Docomo Number [protected]

Address:

Pune, Maharashtra

Hi,

I have taken Docomo# [protected] connection for 3G purpose. I already had the 3G tongle of Docomo so I was told to take new card and do the recharge of INR 299 after the card is activated. I will then be able to use the net for my laptop.

I did the required recharge on the same day. When the executive at their F C Road, Pune gallery tried using the inetrnet on my number, it was working there. But when I came home and tried using internet, it was not working. I called customer care and got surpising answer. They told me that no internet is activated on my number. Then how come it was working in their gallery???

Later on I was told that I have not done the recharge of INR 299 (which I did immediately after the card is activated). I again did a recharge of INR 299. When that recharge was reflected in their system, I was told that the recharge was done wrongly. So they will not be able to activate your internet facility. When I raised the complain for this inetrnally within Docomo, I got a call from another team who told me that I can't use internet for this even though I made a recharge of INR 299. This is not acceptable to me at all.

I am tired of calling the customer care of Docomo. Appreciate if you could help me on this. If you are not the right person, please forward my complaint to the appropriate authority.

Thanks for your help in advance.

Sandeep.