[Resolved] Tata Docomo — Double the amount deducted for a GPRS pack

himanshuagg

from Kharagpur, West Bengal

Address:

Pune, Maharashtra

Hi,

My name is Himanshu Aggarwal. On 06/01/2012 at around 01.30 a.m., I subscribed for a GPRS pack of Rs. 65/- online in which I get 2.5 GB internet with 30 days validity. I got a verification code on my mobile phone( Number- [protected]) which I was supposed to enter to activate the pack. I entered the code and after that what I found was instead of Rs 65 the amount deducted from balance was Rs 130/-. I tried calling the customer service whole day but nobody picked up the phone. I even complained it online but did not get any response from them. I request you to kindly take a note of this and help me getting back the deducted amount.

Thanks and Regards,

Himanshu Aggarwal
Software Engineer

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Hi Himanshu,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Hi Himanshu,

As per our records no wrong deductions have been found. Hence we are unable to process your request of refund.& be rest assure, there is no VAS pack activated in your number.

Thanks and Regards
Customer Care
Tata DOCOMO.