Tata Docomo — Recharge not credited

Address:

Ahmedabad, Gujarat

Hello My name is Dhaval Kacha

My Phone number is [protected]

i have activated a STD Plan of 123rs in that i should get more than 300 std minutes. i have activated it on 14/04/2012. i have done this recharge from retailer. i could not get that minutes so i went back to retailer and he told me that there is some problem with server it will take 24 hours to add your minutes.

when i have not get any thing i again call customer care on 16/04/2012 and they replied that its added in your account. so i tried to use it buy it was taking money from my main balance rather than that pack.

so i again contacted them on 17th as well but got same reply. then i again call on 18th and they replied that you have spend all the money of that pack but i was not used a single paisa.

then i have talked with their supervisor and he replied that this plan is not suitable for ahmedabad region. so you will not get benefited. and he can not do any thing from his end. in that case my money will loss.

please help me.