Tata Docomo — Recharge successful but have not got the proper benefit

Address:West Bengal

Hi,
I am Saifur Rahaman. I have recharged my tata docomo number [protected] (which is in Kolkata circle) with special recharge of Rs151 to get the benefit of 2000min local onnet and 700min local offnet. I have come to know from tata docomo portal http://www.tatadocomo.com/prepay-packs.aspx#disTextdump that with Recharge of Rc197 I can get the same benefit but for existing customer this benefit will be available with one time recharge of Rc151. So after recharging I have got the confirmation message on[protected]:08AM from tata docomo which is "Hi! STV Recharge successful. MRP Rs.151, Validity:1 days, One time recharge for profile migration Tranc ID: [protected]". Then I have contacted with customer care but they have told that the recharge denomination is wrong and they told me to recharge with Rc197. Then kindly tell me what should I do? I have attached the tata docomo portal page details picture from where I got the information of Rc151 recharge denomination.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Tata DoCoMo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    9255
    Pending
    2079
    Resolved
    4179
    Tata DoCoMo Phone
    +91 42 2646 2966
    Tata DoCoMo Address
    2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
    View all Tata DoCoMo contact information