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Tata DoCoMo

Tata Docomo — REGARDING DEDUCTION OF BALANCE

I got my no [protected] recharged with RS 499 on 26/09/2013. In which as per plan I should get RS 500 as main balance and 2GB 3G data. But on 30/09/2013 I came to know that my a/c balance was NIL.
I talked to customer care they replied that a charge of RS 474 was deducted from my a/c due to internet browsing.
As I am having 2 GB data free as per plan so I am unable to understand why the main balance was deducted.
They are saying that I consumed all 2 GB 3G data and above that I used internet costing RS 474 and this all within 3-4 days. What I am getting is may be they didnt credit my a/c with free DATA.
They are just befooling me and not giving me proper answers.

PLEASE HELP ME OUT.
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Comments

Sir,
My tata docomo no. [protected] balance deducted 15 Rs. On 17 agust 2011 on unsubcrise services of magic sms known from customer care but sir no any message about magic sms meet me so there is non chance to replying this but i am enquired about this to customer care they reply not satisfactory answer so one side your company addbertised about non unwanted deduction and other side deducted balance so this is cheeting of custmer what is this justice. So me not meet any sms and i am not subcrised any service so refund my balance and stop to cheeting customer.
Reply
Dear Sir,

My phone is out of tower and unwanted advertisement call. Please stop it

B C Paul
[protected]
Reply
Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Reply
Dear Customer,

We tried to speak to you personally to understand your concerns regarding balance deduction however, we were unable to contact you, since your call was not answered.

We would like to inform you that you have been charged correctly as per your data usage post consumption of 2 GB data.

You can also email us at [protected]@tatadocomo.com.


Thanks and Regards,
Customer care,
Tata Docomo.
Reply

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