[Resolved]  Tata Docomo — Service disconnect every time with a reason submit documents

Address:Bangalore, Karnataka

Respected Tata Docomo Cust Service team,

I am really unhappy with your service disconnection every now and then. My mobile pre-paid connection is [protected]. Unsure why my connection again is disconnected with the name of pending documents. Atleast i have submitted documents in your main branch 3 times in person. I am not sure why you always disconnect my service with the name of pending document submission. Everytime i am coming to your branch and submittting, you should have a better way of document management. From the last 2 years you have disconnected my service 3 times. It is really causing me an issue, if you are unable to maintain the required service please let me know i will transfer the number to another provider. my number is registered in banking and all my relatives call on that number , if you disconnect the service imagine the kind of problem i face.

Please restore my connection back quickly else update me so that i can transfer the number to other provider. Please dont test our patience.

Nilesh
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Aug 13, 2020
Complaint marked as Resolved 
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Hi Nilesh,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Hello Customer Care,

Till now my connection issue is not resolved. I am able to receive calls but outgoing is still not working. I again am providing documents, atleast this time keep my connection active.

Regards,
Nilesh

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