[Resolved]  Tata Docomo — service quality - connectivity + call center

Address:

Hyderabad, Andhra Pradesh

I have tried to reach TATA DoCoMo dozens of times - unsuccessfully !!!! And am now determined to escalate this as I have saturated all my frustration levels....

Quote -

I am trying EVERY way to reach you guys.

I have entered my complain details 3 times and each time, I get an error message after submitting.

I think your program is made to discard ALL COMPLAINTS.

Anyway, I shall try everywhere and however - which includes through the press - duly citing all these experiences ....

Here is my complaint - will appreciate if it is forwarded to the concerned as I am NOT going to give up.

btw, this is my THIRD attempt at registering the complaint !!!!!

After entering the info the first time, I lost connection !!!!

The second time, I was told that there was some error and that I have to RESUBMIT !!!!

So, I re-keyed !!!!!!

I guess I am getting desperate enough.

So, here is the next text -

Are you REALLY a TATA company ?

Your service SUCKS.

Am SHOCKED with my experience.

Pls read through to know why I am convinced that someone has hacked into the TATA name as far as your DoCoMO services are concerned.

For starters, right from when I took your service, I had problems with your connectivity...for weeks !

Then I get a call with a completely faulty billing and not on the terms I was sold the connection.

After all that mess and test of my tolerance, I have frequent breaks of my internet..... !!!!

I have complained several times and always been told that the problem has been totally fixed.and will NOT repeat. But, it happens ALL OVER AGAIN - and then I complain and I am again told the same story !!!!!!!!!!!

You JUST DONT have a clue on what internet connectivity is and its importance. At random you break the service MINDLESS of what is happening at the subscribers end.

UTTERLY SHAMELESS !!!!!!!!!

Needless to say that your call center deserves the award for the WORST customer care and service. The operators DONT even speak anywhere near decent English - dont have a clue of what to do besides reading from a template script.

Sir/Madam, please tell me that this is NOT a TATA company. I have great deal of respect for the TATA brand and am at a loss of losing ALL OF THAT with your DoCoMO service standards.

I just called your customer care for help in filling up some options to send this note. She merely said this was a Photon Pro. When I told her that the website did NOT cite that as one of the options, she hung up !!!!!

I expect a NOT pre-formatted and template note and fix immediately. In any case, I am forwarding a copy of this note to Mr Tata and Mr Mistry = let Mr Mistry solve the mystery - whether TATA DoCoMo is truly a TATA product or some fake impersonator.

Regards,

Sanjiv Gupta

BTW, your next question is how you would contact me - my answer is ANYWAY. Just do your job and pls dont test my patience any more. - Unquote