Tata Docomo — Cancellation of Horoscope Pack and Refund of money

Address:

Tamil Nadu

Hi,

This is regarding the unnecessary activation of Personalised Horoscope Pack (@ Rs 10/-) on my Tata Docomo Mobile # [protected], first on 21 Dec,2011 and renewal on 28 Dec,2011.

However, leave alone the renewal I never subscribed for this pack in the first place itself. And the messages for its renewal on the next date which according to Tata Docomo is 04 Jan, 2012 keep on coming. The company has simply purt a number (so called 155223) to which a person can call to unsubscribe the service but first of all the language option available is only Tamil and it doesn't direct to any place as well.

I have also raised both Cancellation (Req # 403394) and Refund (Req # 403394) requests on 29/12/2011 but there hasn't been any response from Tata Docomo's side uptil now.

Request Tata Docomo to cancel the Personalised Horoscope Pack for me (Mobile # [protected]) immediately and refund the amount (Rs 20/- for two weeks) that was wrongly deducted for the same.

Please make a note that failure to do before 4th Jan, 2012 will not only mean that I will be left with no option but to shift to other operator but it was also be a case of mental harrassment that Tata Docomo is unncessarily inflicting upon its customers whom it expects to be idle all the time and having no other job than to sit and dial its customer care to get some unwanted services deactivated.

Regards,
[censored]ij