[Resolved] Tata Docomo — tata docomo is fraud

coooldev

from Hyderabad, Telangana

Address:

Andhra Pradesh

Tata docomo is running fraud business. what they mention about recharges on their portal is different from what they actually provide.
I checked out and recharged with rs. 23 pack and it never was mentioned on their portal that some high call rate will be charged for first 2 minutes(as you can see in photo attached) but when it happened then I raised complain which was not heard and then I did the same at this portal then they called me to tell about high charges. When I said its not mentioned on website they told to send the screenshots and when I did that they just gave statement that you are being charged as per the tarrif. No explanation at all!! Its all crooked...!

+2 photos

Was this information helpful?

No (0)

Yes (0)

Aug 14, 2020

Complaint marked as Resolved

Related Tata DoCoMo reviews

View all 9255 Tata DoCoMo Reviews

Comments

coooldev

from Hyderabad, Telangana

For the information, my number is [protected]

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

As per our discussion over the call, we would like to inform you that as per our records, your account holds 3 voice packs and you have been getting charged as per your tariff plan on priority basis.

Please be informed that your current call charges are Local Tata to Tata @ 1p/4sec, Local Others @ 1p/2sec (1st 120 Sec of Day @ 2p/sec ).

For further assistance, write to us at [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo.