[Resolved] Tata DoCoMo & Tata Photon Plus — No network connectivity since month, unable to use the service | |||
There is network connectivity problem since a month and as result to unable to use TATA Docomo - CDMA, (Account no.[protected] for incoming calls you can hear the cell is out of network (despite of the cell was functional from the same place before) if receive then also interrupted calls or blank in between the call same with outgoing calls. Re Tata Photon plus - not connected and if connected disconnected in 2-3 mins, unable to send one email in 2 hours also. Inspite of making serveral complaints no use, they are in upgradation of service in Pimple Saudagar, Pune area but dont provide the information upto when they can operational. As since a month unable to use the service, they have send the bill of @1800/- while not use the proper service of 800/- also. Who will pay the loss due to not having connectivity by phone / email since the things happening. Not getting proper feedback from customer service / nodal officer for waiver / exemption of bill amount. no answer from them. what can we do about this, plz suggest. - Mrs Kamath Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Very hopeless network of Tata Docomo for my account[protected] from last four months. Customer care Dept. just saying that resolving it at the earliest but no progress yet. I think it is better to close the connection.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
53%
Complaints
1010
Pending
0
Resolved
540
2A, Old Ishwar Nagar, , Okhla Industrial Area Phase 1, Delhi, Delhi, Delhi, India - 110065
View all Tata Photon contact information
Greetings from Tata Docomo!
We sincerely apologize for the inconvenience caused to you.
We would like to inform that, your complaint bearing docket number[protected] has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.
We assure you that we are committed to resolving the issue to your satisfaction.
For any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].
Thanks and Regards,
Customer care
Tata Docomo.