[Resolved]  Tata Docomo — Delay in providing the service

Hi,
I'm Gowda G C, the owner of [protected] ported from idea to Docomo, staying in Tumkur from Karnataka. I've recharged with Rs.61 to my number 2days ago to make all local call rates 1ps/2sec valid for 90days and i also got confirmation message the worst part is still my call rates are as per my basic tariff, i called 121 n number of times but so far no person in your customer care is having time to receive my complaint.

And to the same number i've got message from TD-610033 that if i would recharge for Rs.41 all my EVD top-ups would get full talktime valid till June 30th along with i would get full talktime of Rs.41 valid for 10days. I've recharged for Rs.41 3days back now i'm getting full talktime but where the hell is that Rs.41 talk time, customer care people are telling that there is no such tariff, if it is so are you people crazy to send such sms ? within 7days i will loose the validity of talktime.
Kindly solve this now If this will continue i've to port my number.

Regards
Gowda G C

Hi Gowda,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

Hi Gowda,

As per our records no recharges have been found. In order to proceed with our complaint we request you to kindly revert with the date and time of recharge, transaction ID along with the scan copy of the bank statement to assist you better.


Thanks and Regards
Customer Care
Tata DOCOMO.