Tata Docomo — Unauthorized Deduction

s2311

from Mumbai, Maharashtra

Address:

Kanchipuram, Tamil Nadu

Hello,

I have activated Rs.38.00 message booster package on Friday,[protected].
But after completion of just 100 SMSes, it started charing Re 1.00 for local and Rs 1.50 for natinal SMSes.
I lost around Rs. 30 because of that. I tried to complain about this to customer care excutive.
But couldnot able to speak them, as they put a busy tone always and even charging for that.
Its really disgusting to know that a reputed company like yours gives such kind of faulty, poor, irresponsible and careless service to a customer.
I kindly request you to bounce back my deducted money which i lost because of your service. And hope that i will not get a chance to complain again in future, which is the least i expect from you for your valuable customer like me.
Please solve this issue asap.

Regards,
Sanjeev K S

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Comments

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Sanjeev,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO

ananthakrishnan_p

from Delhi, Delhi

On 14th January 2013, Rs 5 has been deducted from my balance saying that I have downloaded Hollywood Sizzlers for 48 hours and it is non renewable. But I have not done any such things and they just deducted my balance. In fact I was not even using the phone for nearly 1 hour.