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Tata DoCoMo

Tata Docomo — UNFAIR BALANCE DEDUCTION BY NET WAP

Address:Bangalore, Karnataka

UNFAIR BALANCE DEDUCTION BY NETWAP AND EVERY DAY SMS FROM NETWAP TO DEDUCT BALANCE


Hi, My mobile no is [protected]. My name is Suraj Kumar. Daily I get a message from NETWAP stating the alert of the day with some hyperlink. I have not subscribed for the service. my balance is being deducted for it.
I called customer care many times but still my balance getting deducted and i am daily getting sms of netwap. I even called 155223 but it is saying that no service is currently activated on my number.
Unsubscribe the services and refund me the balance.
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9 Comments

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Comments

Hi Suraj,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO
Reply
This problem is still not resolved. Balance is still getting deducted and getting some sms daily with some links. Resolve this ASAP and refund my balance.
Reply
Still not resolved.
Patience running thin...
Reply
Dear Suraj,


Kindly be informed that the amount of Rs. 20 has been adjusted Your account on 14-Jun-2012 and to deactivate the service dial tollfree number 155223.


Thanks and Regards
Customer Care
Tata DOCOMO
Reply
I got 20 rs back. But when I am dialing 155223 to deactivate this service, it is saying that currently I do not have any activated services. But my balance is still getting deducted daily, that mean that service is still active and is deducting my balance. Kindly stop this Netwap service ASAP. Dialing 155223 is not working for me.
Reply
Still not resolved.
Now I am beginning to realize what a pathethic and useless tata docomo customer care is...
Reply
foolish Tata Docomo customercare executive told me deactivate service on my number [protected] but still not deactivated and amount deducted daily.
even I have DND activated.
I think Docomo don't know they have to pay rs 200 for first service related call in DND and doubled amount for every second call.
Reply
Dear Suraj,

kindly be informed that the amount of Rs. 20 has been adjusted on your account.
You can call *191# and follow 6th option in order to deactivate any VAS services activated on your number.

Thanks and Regards
Customer Care
Tata DOCOMO.
Reply
Hi, My mobile no is [protected] . My name is D.G.ANAND. Daily I get a message from NETWAP stating the alert of the day with some hyperlink. I have not subscribed for the service. my balance is being deducted for it.
I called customer care many times but still my balance getting deducted and i am daily getting sms of netwap. Unsubscribe the services and refund me the balance.
Reply

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