[Resolved] Tata Docomo — UNFAIR SERVICE ACTIVATION

manojrs

from Chennai, Tamil Nadu

Address:

Bangalore Rural, Karnataka

My cell number is [protected].Daily I get a message from TD-NETWAP stating the Cineone alert of the day with some hyperlink. I have not subscribed for the service. Daily 1 or 2 Rs is being deducted for it.It doesn't even have a unsubscribing link.I had not subscribed for this service. It just activated automatically a month ago.I contacted the customer care around 4 times this month,but every time i request them to unsubscribe me from this service they say that there has been no such service activated for my number.this has irritated me a lot because 1 or 2Rs is being deducted everyday.So please unsubscribe this service as soon as possible.

Was this information helpful?

No (0)

Yes (0)

Aug 13, 2020

Complaint marked as Resolved

Related Tata DoCoMo reviews

View all 9255 Tata DoCoMo Reviews

Comments

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

"Dear Manoj,

Please be informed that upon checking with our records no wrong deductions have been found. Hence we are unable to process your request of refund. Also be informed that as per our records there is no VAS pack activated in your number. "

Thanks and Regards
Customer Care
Tata DOCOMO

Dilip Kushwaha

from Mumbai, Maharashtra

My cell number is [protected].Daily I get a message from TD-NETWAP stating the Cineone alert of the day with some hyperlink. I have not subscribed for the service. Daily 1 or 2 Rs is being deducted for it.It doesn't even have a unsubscribing link.I had not subscribed for this service. It just activated automatically 20 days ago.I contacted the customer care around 2 times this month,but every time i request them to unsubscribe me from this service they say that there has been no such service activated for my number.this has irritated me a lot because 1 or 2Rs is being deducted everyday.So please unsubscribe this service as soon as possible.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Hi Dilip,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Dilip,

Dear Team, Please be informed that as upon checking with our records the deducted amount has been already credited to your account. Also be informed that as per your request VAS service has been deactivated.

Thanks and Regards
Customer Care
Tata DOCOMO.

SANDEEPLNT

from Ahmedabad, Gujarat

my cell number is [protected], can i please get the details of my last 5 transactions, as i am quite sure that i have not used any of the service except the GPRS plan for which i have separately recharged and my balance gets deducted automatically on a daily basis. Please do the needful.