Tata Docomo — unnecessarily VAS deduction

Address:West Medinipur, West Bengal

sir/madam
my self tathagat som, i am using TATA DOCOMO mobile service, my mobile no is [protected]. On 25 july 2012 I talked to custumer care of tata docomo to deactivate my VAS service magic sms and he insures me that he has done but after some time I got massage that I have requested some other VAS service (mitti ke rang) on my mobile and on 29 July when I recharge my mobile with Rs. 300 then after nearly 8 different VAS services activated on my mobile without and request and deducted around Rs 210. When I talked to customer care they told me that I have request all these services one by one through sms but in fact I didn't. After a long argument they agree to refund Rs 140 and deactivate all these nonsense services.
Now I want to know that if I have requested for all these services then why they refunded my Rs 140 and Please help me get back whole money that have been deducted.

thanks & regards
Tathagat Som
IIT Kharagpur
[protected]
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Comments

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.
Dear Tathagat,

Kindly be informed that the amount of Rs.100 has been adjusted on your number on 30-Jul-2012 and the service has been deactivated.

Thanks and Regards
Customer Care
Tata DOCOMO.

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