[Resolved]  Tata Docomo — Unwanted Deductions

Address:Hyderabad, Andhra Pradesh

Hello,
Today morning I have received this message from Tata Docomo
Hi! The validity of your 2G Data pack will end in 3 days. If you wish to reactivate any data packs, dial *141
So i started using the internet to download angry birds and right in the middle to my astonishment my balance finished Rs.130/-

So i did the thing which i always want to avoid "calling customer care service" and guess what a drunk guy answered my call and he straight away said you dont have any internet data pack, you never received any message etc and said OK Naaaa.... and disconnected.

Tata Docomo are you going to refund my money or my words will fall on deaf ears.

I have received the same message today as well
hi! the validity of your 2g data pack will end in 2 days. If you wish to reactivate any data packs, dial *141
but today it was stating that I have 2 days left.
What kind of a monarchy is this, that these big corporates can take our money according to there whims and fancy and don't have to bother about any consequences.
This whole thing disgusts me I have seen tons on complaints in this web site and others about cellular companies deducting money accordind to there likings but never saw any change.
Was this information helpful?
No (0)
Yes (0)
Aug 8, 2021
Complaint marked as Resolved 
Complaint comments 

Comments

Cell no: [protected]
Recently I got message saying "You have been subsrcibed to some XXX alerts" and dedcuted Rs.30. Was tried to unsubscribe through toll free number. But you computer system didn't detected something is subscribed to my mobile. Somehow I managed to reverse the amount after calling to helpdesk assuring next time it wont happen, after next two days again I got same sms "u hv been subscribed.." and deducted Rs20. When checked and tried to cancell the subscription TATA DOCOMO system fail to detect subscriptions made on my cell number. I am not lucky this time bcoz no amount is reversed but got assurence that it wont happen again :). Whose fault it is and who is paying for that?.
Dear Customer,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Tata DoCoMo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    9255
    Pending
    2079
    Resolved
    4179
    Tata DoCoMo Phone
    +91 42 2646 2966
    Tata DoCoMo Address
    2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
    View all Tata DoCoMo contact information