[Resolved] Tata Docomo — Unwanted Flash Messages

sgosukonda

from Bangalore, Karnataka

Address:

Bangalore, Karnataka

Hi,

I am Suresh. my number [protected]. i am frequently getting unwanted flash message and also sometimes services are added automatically to my number. because of this tata docomo guys are deducting money every day from my balance. this is like looting the customer.

i have called the customer care number(121) and no one helped me on this. if tata docomo really want money then inform and loot the customer (by increase call rate and so on) not like without informing customer by adding unwanted service and looting.please do not use cheep tricks to loot the customer.

every day who will waste time to Dial 155223 to check what services are added to my number and stop.

I am still unable to digest how come company like TATA are doing like this. Till now i am thinking there are the more trusted Indian company then any other in INDIA. the way tata docomo is cheating customer is not good at all for their reputation.

and also this is not only my problem, so many people who are using tata docomo are facing the same issue.

please somebody help me to resolve this issue. otherwise i have to think alternative.

Thanks,
Suresh

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Aug 13, 2020

Complaint marked as Resolved

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Comments

mahesh1349

Hi Tatadocomo,

Please stop sending this unwanted Flash SMS which is frustrating. When i am typing an sms or chatting from my mobile the yes button automatically gets pressed when ever a flash sms comes on screen. I have recently charged for that. My number is [protected] Maheswararao K.

Kindly return me my balance deducted. Sorry to say but a very bad way to extract money

i request you to stop sending me flash messages, company calls and company messages.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Hi Mahesh,

We would like to inform you that an amount of Rs. 45.08/- has been credited back to the account.

Thanks and Regards,
Customer Care
Tata DOCOMO

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Suresh,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

stalinbcom3

Hi Tatadocomo,

Please stop sending this unwanted Flash messages. When i am typing an sms or chatting from my mobile the yes button automatically gets pressed when ever a flash sms comes on screen. I have recently charged for that. My number is [protected].

Kindly return me my balance deducted. Sorry to say but a very bad way to extract money

Regards,
Stalin

ketanmehta20

from Delhi, Delhi

Sir/Madam,

I am getting keep on flash messages on mobile, it was frustrating. I do not even know how it is activated.I was troubling. I called call centre, even they r not able to do.

Please stop this or i need to change my provider.

My number: +91 [protected]

Satpal Singh Bhatti

from Mumbai, Maharashtra

Please stop sending this unwanted Flash messages. When i am typing an sms or chatting from my mobile the yes button automatically gets pressed when ever a flash sms comes on screen. I have recently charged for that. My number is [protected]

Kindly return me my balance deducted. Sorry to say but a very bad way to extract money

Regards,
Satpal bhatti

Satpal Singh Bhatti

from Mumbai, Maharashtra

Satpal Singh Bhatti

from Mumbai, Maharashtra

Dear sir DoCoMo customer care 121 not pickup my phone calls, h
My data pack is active but hi charge then, plz refund my balance my both numbers [protected] or [protected]. Regards, satpal bhatti

Biskt BCSE

from Kolkata, West Bengal

I am repeatedly receiving dive-in flash messages on my tata docomo numbers [protected] and [protected]... These flash messages are really frustrating as they pop right up on the screen when i'm using the phone... So if The ok button accidentally gets clicked, rs 30 or rs 45 will get deducted. I called up customer care and they told me that it was a handset configuration problem. Seriously, how naive can they be ??? Please stop these flash messages asap on both the above-mentioned numbers...