[Resolved]  Tata Docomo — VAS services

Address:

Mumbai City, Maharashtra

On May 07, 2012 after making a phone call I realise that my balance has come down to Rs 8/- when only two days ago I had recharged Rs 50/-. The Customer Care Service guy kept insisting in that it was me who had started a VAs service on the previous day through internet. When I tell him that I do not even know what the service is ... he tells me it is some Dispensary service (I could not understand due to his North Indian accent: no insult intended to my North Indian brothers). When I asked him for a supervisor or senior person he tells me that "today none of them have reported for work". When I refuse to believe that BS and insist on somebody who can say more than "I am sorry but you have started the service yourself" he transfers me to the Marathi division where no body picks up but the "Waiting messages" are in Marathi. I would like my money back. I could not work that day due to the stress this caused. I would like compensation for that too please. At the same time could some authority penalize telecom companies that train the executives of customer care to keep on insisting that the customer is at fault instead of actually assisting so that we guys just keep the phone down due to exhaustion. It has become customer 'scare' rather than care. Repeated attempts to contact the customer services after that came up with "All customer care service personnel are busy please call later" messages. My number is [protected] in case the Tata guys are looking in/