[Resolved]  Tata Docomo — unwanted services and deduction of prepaid balance

Address:Krishna, Andhra Pradesh

I am using Tata Docomo prepaid service since the inception of the service. Since one month I am being charged for the unwanted services, just like Munnabai Jokes, Home Remedies etc., and certain amounts are also deducted for the service even though I have not sought for the said services. After placing complaints certain amounts are credited to my prepaid balance. I have requested the customer care officials to stop such services. The services are not stopped. Much inconvenience is caused. The prepaid balance is being used by the advertising agencies, which are allowed by the Service Provider TATA DOCOMO. Can you advise me in this aspect?
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Yes even i had faced the same problem with docomo. This is really ridiculous of them to charge unnecessarily and even after complaining several times they do not stop those services and just credit the money temporarily.This is a kind of fraud. I am planning to change docomo .Its network is also very bad;
And they are making false advertisements showing their network is everywhere. You can call customer care and give them the number from which you receiving messages for unnecessary services then they can unsubscribe you from that. Do not go for that chat support those customer executives are hopeless and do nothing.
Yes even i had faced the same problem with docomo. This is really ridiculous of them to charge unnecessarily and even after complaining several times they do not stop those services and just credit the money temporarily.This is a kind of fraud. I am planning to change docomo .Its network is also very bad;
And they are making false advertisements showing their network is everywhere. You can call customer care and give them the number from which you receiving messages for unnecessary services then they can unsubscribe you from that. Do not go for that chat support those customer executives are hopeless and do nothing.
yes really very very bad network.. even me also faceing same problem every time deducting balance from my account with out using any services...

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Tata DoCoMo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    9255
    Pending
    2079
    Resolved
    4179
    Tata DoCoMo Phone
    +91 42 2646 2966
    Tata DoCoMo Address
    2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
    View all Tata DoCoMo contact information