| Address: | West Medinipur, West Bengal |
I switched to tata docomo network on 6th February 2011 through MNP. The retailer through which i applied for MNP charged me Rs 49/- and asked me to come to him as soon as my tata docomo sim gets activated. When I went to him after my sim got activated, he recharged me by a special Rs 12/- promo voucher. When I asked him about the voucher he told me that, you will get double talk time every time you recharge with Rs 301 but he did not tell me that you will have to stick to this plan untill march 2012. Even your website doesnt have any information about this promo.
But I dont want this plan and I want to get it deactivated. I asked him to deactivate my plan the same moment it got activated. I dint know that I will have to stick to this for one year. Till date I havent heard of any plan which cannot be deactivated once activated and thus did not see this coming. Just because of lack of information from the retailer side, I have to suffer. I dont want this plan. I am not able to avail any other special tarrif recharge voucher ( the main reason i switched to the docomo network). I have to pay more for my STD, ISD calls.
I sincerely request you to deactivate this plan for my number. Till now I have only recharged with Rs 301 for which I got a talktime of Rs 600. If needed, I even allow you to deduct the bonus talktime given to me. But please deactivate this plan for me. I dont want to get stuck to a single plan for one year. The main reason I switched to your network was becuase of the various special tarrif recharge voucher, which suits to different needs of the customers. But i am unable to use them, just because of a Rs 12/- recharge and the negligence from the retailer side!!. This is really unfair. I have tried to call the customer care but they say, nothing can be done. This is not expected from such a reputed company like TATA.
I would be really grateful to you, if you look into my matter as soon as possible, and get my Rs 12/- (double talktime on every recharge) plan deactivated. I am really looking forward to a satisfactory action. Please do look into the matter. Was this information helpful? | 
center park street, Kolkata didn't gave me any warnings..and just told me that either i go for 45p/min tariff or i recharge with 12 to get extra talktime every-time i recharge with specific values.I went for 12, but after that i asked them to recharge with 59 for us calling, they couldnt do that..when i called customer care the guys told me that i wont be able do any kind of other recharges except sms and gprs for next 1 year...i got stunned...only for this very hidden kind of things I've switched to docomo and again undone by the same old tricks..now my bro lives in us and i need to call him on a pretty regular basis...I'm really shocked hearing that upto 2012 march i have to keep this plan and there is no other way to deactivate this...this has become a kind of punishment for me..a punishment trusting and switching to DOCOMO.