[Resolved]  Tata Docomo — Network Shifting & Deduction Considering Roaming in W.B Circle.

Address:

West Medinipur, West Bengal

I am Chandan Garai, holding a Tata Docomo connection (Connection No. [protected], Kolkata) for last two months.I've made top-up to facilitate me to call Off-Net Local calls at 1st (First) 30 Sec to be charged 1p/Sec then 30 sec free and On-Net Local Tariff Benefit 1p/6sec (10p/min). (Within West Bengal Circle).

I am working in Kolkata & my native is at Paschim Medinipur. So I need to travel frequent to Paschim Medinipur..I found that sometime I had been charged with Rs1/Minute even I'm calling to DOCOMO number when I go outside Kolkata.

To clarify the unjustified call rate, I talked with their Customer Service executive & I came to know that the particular call was made using some other’s Network (Idea Network) with whom Tata DOCOMO have tie-up. That means 'Tata DOCOMO's' system had forced me to talk with some other’s network without my knowledge and charged me heavily (Charged with Roaming Rate) where 'Tata DOCOMO' doesn’t have network coverage...That means Tata DOCOMO can earn money anytime with putting customer automatically in their selected partner's network by saying that I don't have network.....

So far I can remember or as per my service connection, I didn’t enter any agreement with Tata Docomo to put me on other’s network automatically where Tata DOCOMO doesn’t have any network coverage.

Please help me to resolve the issue and I also need my money back which were charged to me.