[Resolved]  Tata Docomo — Against customer support service

I chat live with customer care.I told the same issue but no response from there also and they are not able to solve my issue and i dnt have any alternate number.I have only one number [protected].Email : mayank.[protected]@wipro.com.What is the resolution of my query???this is not only my query..this querry is for all who is facing this type of issues from the Docomo Cusoter care.I want that you make your service good because this is my favourite company.I love docomo tone so much. I f customer care is not allowing to me to talk with them supervisor and managers then where i will say my concerns? where i can say my ideas? These days customer support staff of docomo abusing the customer, dnt respond properly.They are thinking themselves a great person.They have so much attitode even they scold also.Is this the service which docomo is providing to the customers? Always remember one thing, nowadays so much competitive companies are in market so customers can go anywhere.Nowadays call rates are also approximately same.Only customer care services makes the difference between them.If this will be the situation from docomo end so really i am very sorry to say to docomo we have to think about it and go for other network.I am a big fan of docomo and these thinks are making me sad.I am very much disagree with docomo customer care services since last 2 months.If there is high call flow in customer service centre so recruit more employee, if not able to do this so please give good service so that we dont make a call to care centre twice.If issue will not be rectify at one shot so obviously we will call twice thrice.like this call flow gets high.This is the basic thing which docomo have forgot that customer satisfaction inmportant not only making money or to do the cost cutting.if customer will be satisfy then obviously business improves otherwise i think you have got what i want to make you understand?

I have the Tata Docomo photon+ at present i disconnected the connection of it.But there is a option for sim slat which is not working but memory card slat works why this cheating the customer like that or is there any other option for it. i used the same domcomo sim but not works. could you give explanation for that.