[Resolved]  Tata Indica Xeta — Denial of Warranty coverage

To

Head-Customer Support
Tata Motors Ltd.

Dear Sir,
I had purchased TATA Indica Xeta in Jan 2008 from Pawa Motors, bearing reg DL8CM5370. Soon after in february I had rushed to Indicare Motors (auth. Service Station) as the car started having missing problem, and I was explained that engine was seized and will be replaced. It took nearly 45 days to get my car back. After that I had similar problems but not major and had to visit workshop every month. Now in june 2009 similar problem with engine reoccured and I gave my car for repairs on 14/6/2009 to Indicare Motors. I was told that within 1 week car will be repaired and now it has been over 45 days and my car is still lying at workshop. I had spoken to Mr. Vinod Kumar Rahar Asst. Manager Customer Support, who spoke in a totally unprofessional manner and made unreasonable demands, he asked me to give in writing that engine was seized due to my neglegence and only then it will be repaired under warranty. It gives me immense pain and I regret buying TATA Motors Vehicle.

I am without and car for last 45 days for no reason the car is not being repaired because Mr. Vinod's unreasonable demands are not fullfilled by me.
Hoping for a quick and strict action against Mr. Vinod Rahar and a humble request to carry out repairs of my car without any delay.

Regards
Vaibhav Lal
[protected]