[Resolved] Tata Indicom — Charges for not requested Value Added Services | |||
Ref:........ COMPLAINT Date: 14/05/2011 HITESH S. HANOTIA Ahmedabad Gujarat-382443 Director General Commission Office, Consumer Forum Sub: Complaint For Misleading services of TATA INDICOM (Charges for not requested Value Added Services) Dear sir/Madam, I had Tata Indicom card last from 2 years My cell no is [protected]. I am having many complaints from few month as this phone is always remaining with my mom so i was thinking my mom might be pressing some time. But last from one month this phone was with me and i am always receiving calls from company i had called many times to customer care to deactivate this then also i am receiving calls 2-3times in a day. The main complaint that i want to registered is i am receiving News SMS Alerts which was started from your company as a trial but then after it had started to deduct 1Re per days. As i was not seeing the message i was unkown to it. But last from 15days i had seen my balance is deducting so i had just checked my message there i know my balance is deducting from the "NEWS ALERTS" I had read it and their was written to "unsubscribe please SMS STOP to 155223" I had sent sms with me also. I had message it & i had received the confirmation message and i had not seen the message again my balance started deductibility so again i had message it.But it is still going on already my round 100Rs had been deducted due to company misleading service by providing free and then charging. If person is not seeing the message. "Your company is starting the service for trial and there they write to deactive message to......" so any professional person is not having time to see the meassage so they will ignore so as the trial version completed u start the counting charges, that is not fair it is fully making the customer unfair....." Monopolies & Restrictive Trade Practices Act, 1969.... will be applicable Making the customers fool by charging non-requested value added services ...... Hitesh Hanotia Inter CS Passed Ph: [protected] I had mailed to TATA INDICOM but no response had came yet... Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
REF:285931
HEY WHAT A ...THINGS UR COMPANY IS DOING
HOW U CAN SAY THAT COMPLAINT REQUEST IS CLOSED. I AM STILL NOT SATISFY WITH UR CALL... MY BALANCE OF RS.100 (ROUND) HAD BEEN DEDUCTED AND I WANT MY BALANCE. I HAD MY PROOF OF MESSAGE THAT I HAD SEND U FOR THE DEACTIVATION OF MESSAGE NEWS ALERT...
SO U CAN CLOSED THE COMPLAINT WITHOUT SATISFYING THE CUSTOMER I HAD RECEIVE THE CALL BUT IN THAT THERE WAS NO CONCLUSION WE GOT FROM THAT CALL...
HITESH HANOTIA
[protected]
I HAD RECEIVE THE MAIL FROM "[protected]@tatatel.co.in" <[protected]@tatatel.co.in>
DESCRIPTION
Dear Mr. HANOTIA HITESH SURESH,
Greetings from Tata Indicom!
This is in reference to your complaint number 285931 regarding your Tata Indicom number[protected].This is a confirmation that your request has been resolved.
We deeply regret the inconvenience caused to you and promise to provide you with superior and eminent personalized service.
For any assistance please feel free to call us at 121 our 24x7 Customer Care toll-free number from any Tata Indicom phone. We are also accessible from non Tata Indicom phones on [protected]. You may also write to us at customercare.[protected]@tatatel.co.in
(You being our Photon+ customer, can also get in touch with us on[protected]Toll free). We shall be glad to be of assistance.)
You can also get in touch with our Nodal Officer Anoop Nair on[protected] or write to him atNodalofficer.[protected]@tatatel.co.in in case your complaint is not resolved in the stipulated time or you are not satisfied with the resolution provided.
Thanks and Regards,
Tarun Mehta
Customer Care GUJARAT
Tata Teleservices Limited
Ph: [protected]
HEY WHAT A ...THINGS UR COMPANY IS DOING
HOW U CAN SAY THAT COMPLAINT REQUEST IS CLOSED. I AM STILL NOT SATISFY WITH UR CALL... MY BALANCE OF RS.100 (ROUND) HAD BEEN DEDUCTED AND I WANT MY BALANCE. I HAD MY PROOF OF MESSAGE THAT I HAD SEND U FOR THE DEACTIVATION OF MESSAGE NEWS ALERT...
SO U CAN CLOSED THE COMPLAINT WITHOUT SATISFYING THE CUSTOMER I HAD RECEIVE THE CALL BUT IN THAT THERE WAS NO CONCLUSION WE GOT FROM THAT CALL...
HITESH HANOTIA
[protected]
I HAD RECEIVE THE MAIL FROM "[protected]@tatatel.co.in" <[protected]@tatatel.co.in>
DESCRIPTION
Dear Mr. HANOTIA HITESH SURESH,
Greetings from Tata Indicom!
This is in reference to your complaint number 285931 regarding your Tata Indicom number[protected].This is a confirmation that your request has been resolved.
We deeply regret the inconvenience caused to you and promise to provide you with superior and eminent personalized service.
For any assistance please feel free to call us at 121 our 24x7 Customer Care toll-free number from any Tata Indicom phone. We are also accessible from non Tata Indicom phones on [protected]. You may also write to us at customercare.[protected]@tatatel.co.in
(You being our Photon+ customer, can also get in touch with us on[protected]Toll free). We shall be glad to be of assistance.)
You can also get in touch with our Nodal Officer Anoop Nair on[protected] or write to him atNodalofficer.[protected]@tatatel.co.in in case your complaint is not resolved in the stipulated time or you are not satisfied with the resolution provided.
Thanks and Regards,
Tarun Mehta
Customer Care GUJARAT
Tata Teleservices Limited
Ph: [protected]
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TATA Indicom — Misleading sms
Sir,My wife has a Tata Indicom Mobile (# [protected]) connection. She received a message from them under the name of BT Mobile stating that she has won a prize money. On getting lured from it we have spent a lot approx. Rs. 70,000/- and no money is there with me now. I have lost my precious money because of this TATA INDICOM messages. Please be kind enough to see that these type of nusiances should be stopped from these companies otherwise people like me will be in their bankrupty. The person who was transacting was from London and was naming himself to be Mr. David Zombrano (# [protected]) diplomat from BT Telecommunications. As per his version he is staying at Janakpuri, New Delhi. I am attaching the photograph which was sent to me.
Please do something otherwise people like these will destroy our country.