Tata Indicom — No Redressal of problem despite Frequent complaints

Address:

Andhra Pradesh

I am a tata Indicom Andhra Pradesh Prepaid customer since June 2009.
I have availed the pay per call plan.
I am not able to call one number since last 1 month(the Number is [protected]) it’s a Prepaid Assam Idea number.
I had given complaints with Customer care Tata indicom(12525) several times in last 20 days(PTC [protected] and PTC [protected])
The situation is that – I m receiving calls from this number without any problem. I am able to make calls to many other Andhra and Maharashtra numbers also. But I am unable to make outgoing calls to [protected]. Initially I thot it is network problem. So I tried calling at midnight, 2 am , 6am, afternoon, evening. No use of calling at 2am in morning also.
Everytime I call I hear different voice recorded messages – “the phone is switched off”, “The network is busy”, “the network is congested” etc etc

I have registered complaints with Customer Care(12525). They 1st said that the problem will be solved in 4hrs. I waited. Then when I called next day they said the problem is already solved. But I was still not able to make phone calls to that particular number. I even asked my husband to lodge a complaint with Assam Idea Customer Care(which he did) the Assam Idea People clearly said that problem is with the Tata AP.

Then again I waited for few days before giving fresh complaint.
This time they said that problem will be solved within 2hrs. I again called next day. Customer care people said- madam u switch of[censored]r mobile,take out the battery and then again restart. Ur problem will be solved.

I did this maneuver atleast 10times. No use.
Then I again called up 12525. This time the person who attended my call said that problem is solved. But I very politely explained to him that I m still not able to make the phone call to my husband. And there is no use of my Tata Indicom Card(as I cant call my husbands number)
He was very rude and without saying anything he disconnected the call abruptly.

I hereby request you to kindly look in to the matter
And help me out of this



- Dr.Sneha S.Bhavsar
Phone number – [protected]