Tata Indicom — Not entertaining my problems

Address:

Khordha, Odisha

Dear Sir,
I would like to draw your kind attention and lodging a complaint regarding the behavior of customer care & Tata Docomo HUB ( Sahidnagar, Bhubaneswar).
I am a regular customer of the company since 2007, at the time of taking connection the company provided me a land line set having number 6541632, but after a year some company boy came at my residence and said that the company provides a walky instead of the set provided by the company & replaced that.
But after some time the walky shows the problem of charging for that i made complaints several times and pay for the Parts.
Finally i gone to HUB ( Sahidnagar ) on 21st 01. 2012 as the set is dead since last one month and informed the officer but he told to came on 23.01.2012, and contact the officer of I CARE.
The I care boy is present on 23rd but he told me to pay Rs. 442.00 for replacement of the set, when i asked why should i will pay , when the company takes the set from my residence then company did not refunded me the amount , then for what i will pay.
But they are unable to answer my queries, not even that the point must be noted that in the past 4 and 1/2 year my average Bills comes 2500 P.M. when ever i asked for call details they do not entertain my request.
So please help me in this matter and disconnect the line 6541632 till the solution does not comes.