[Resolved]  Tata Indicom Broadband — Balance & Validity - 108632

Address:

Chennai, Tamil Nadu

User ID - Sathish.[protected]@vsnl.net

Am using Tata Indicom Broadband and the above mentioned subject was the issue. There was a debit from my account without any intimation and for the same have lodged many complaints over the phone and mails and one of the complaint no (Mail) is 108-632. The complaint was lodged in the month of April 2012 and more than 2 months neither any one from Customer Service, national head - Customer Service and Head wasnt able to solve the issue of a customer wherein the mistake was from the TATA broadband. I had to write escalation mails and used to recieve a standard answer given below.

Greetings from TATA Communications.
We deeply regret the inconvenience caused to you.
With regards to your mail we would like to inform you that your concern regarding validity and account has been escalated to our team on priority .We will surely communicate the resolution to you at the earliest as soon as we receive the feedback from our team.

Worthless and Pathetic Customer Service which i had end up in calling them many times and writing mails which has no revert and repeated answer for more than 2 months. Please dont go for the service wherein have regular network issues and would end up in losing money.

Regards
Sathish